Credit Collections Coordinator
4 weeks ago
We are offering a short term contract employment opportunity for a Credit Collections Coordinator in El Segundo, California. This role is crucial in managing customer credit applications and maintaining accurate customer records. The job function spans across the industry, including customer service, documentation, process improvement, and dispute resolution.
As a Temporary Accounts Receivable Specialist, you will play a key role in managing and supporting the escheatment project. This position focuses on researching aged credit balances, sending notices to customers, and assisting with the preparation of refund packages for those who respond. The position will require attention to detail, analytical skills, and effective communication to ensure the project is completed efficiently and accurately.
Key Responsibilities:
- Research aged credit balances for approximately 120 customers, involving about 250 transactions and totaling around $414K in credits.
- Send out notices to customers regarding credit balances that may need to be escheated in compliance with state regulations.
- Prepare escheatment packages by gathering and organizing all necessary documentation for credits that remain unresolved.
- Assist with refund preparations for customers who respond to the notices, ensuring timely and accurate processing of refunds.
- Maintain accurate records and documentation of all correspondence and activities related to the project.
- Collaborate with internal teams to ensure smooth execution and resolution of aged balances.
- Identify and escalate any issues or discrepancies in the credit balances that need further investigation.
Work Schedule:
- Hybrid Schedule: 3 days remote, 2 days onsite
- Duration: 11.1 weeks (78 days)
- Hours per Day: 8 hours
- Days per Week: 5 days
• Strong customer service skills with a focus on customer satisfaction
• Experience with Accounts Receivable (AR) and Collection Processes
• Knowledge of Credit and Credit Collections processes
• Ability to process payments and handle refund requests
• Experience in dealing with external customers and resolving disputes
• Familiarity with SAP S/4HANA and B2B collections
• Possess skills for documentation and research
• Understanding of company and department policies
• Experience in account adjustments and write-offs
• Ability to contribute to process improvement initiatives.
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