HR Operations Supervisor
2 months ago
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Our Human Resources teams partner with the innovators driving DISH’s unique brand of creative ambition. From identifying and developing the company’s deep pool of talent to negotiating the evolving legal landscape, our employees across HR bring their own kind of invention to effect positive change across the company and their own careers.
Job Duties and ResponsibilitiesAs the HR Operations Supervisor at DISH, you will lead a team to enhance the employee experience by elevating HR Operations to new standards of excellence. Your role includes overseeing a team that handles inquiries on DISH guidelines, benefits, leaves, immigration, HRIS, and retirement plans, while providing clear escalation paths and expectations.
You will harmonize HR processes to ensure a consistent experience, collaborate with Centers of Excellence (COEs) to drive process improvements, and resolve complex challenges to enhance efficiency and employee satisfaction.
Key Responsibilities:
- Deliver Support for Moments that Matter: Handle employee interactions related to benefits, immigration, and accommodations with care, empathy, and professionalism; every touchpoint will reflect your commitment to enhancing the employee experience.
- Collaborate & Ensure Compliance: Partner with cross-functional teams to streamline HR processes and ensure adherence to federal, state, and local regulations; your work will harmonize operations and drive compliance across the organization
- Lead with Passion: Guide, mentor, and energize a team of HR Operations Associates; your dynamic leadership will empower them to deliver outstanding service, significantly boosting employee satisfaction and driving team success
- Drive Excellence: Conduct one-on-one check-ins, monthly quality reviews, and performance evaluations to foster team growth and deliver outstanding service; your proactive approach will drive both individual and team success
- Create a Culture of Continuous Improvement: Develop personalized growth plans and encourage innovation within your team; always seek ways to refine processes and leverage technology to enhance the HR journey for employees
- Elevate the Employee Experience: Act as a subject matter expert for complex HR inquiries and cases; your guidance will ensure that employees feel heard, respected, and well-supported throughout their HR interactions
- Foster Seamless Communication: Organize and lead team meetings to keep everyone aligned and informed; continuously refine HR processes to ensure they meet the evolving needs of the organization and its employees
Who You Are:
- Empathetic Leader: You’re passionate about supporting employees through significant life transitions and leading your team with compassion and precision
- Process Innovator: You excel at creating and optimizing processes that balance compliance and efficiency, always with a focus on enhancing the employee journey
- Master Collaborator: You thrive in a collaborative environment, working seamlessly with business leaders and HR teams to ensure a smooth and effective HR experience
- Data-Driven Problem Solver: You leverage data to make informed decisions, identify opportunities for improvement, and create development plans that enhance team performance and employee satisfaction
- Tech-Savvy: Proficient in HRIS systems, leave management platforms, Google Suite, and Microsoft Office, you ensure a modern and efficient workflow
Skills, Experience and Requirements
Education and Experience:
- A Bachelor’s degree in Human Resources, Business Administration, or a related field
- At least 2 years of experience in HR Operations, Shared Services, or a related customer service role, with a proven track record of managing various HR functions and successfully leading and mentoring a team of 5-10 employees
Skills and Qualifications:
- Demonstrated experience navigating HR systems and processes in a fast-paced environment, coupled with exceptional facilitation, presentation, and communication skills
- A strong commitment to maintaining confidentiality and handling sensitive information with the utmost care
Reports to:
Manager, HR Operations
Salary RangesCompensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities and a flexible time away plan. All benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.
This will be posted for a minimum of 3 days or until the position is filled.
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