HR Operations Supervisor, Leave of Absence Specialist

3 weeks ago

Englewood, United States DISH Full time
Job Summary:

As an HR Operations and Leave Management Supervisor at DISH, you will play a vital role in shaping an exceptional employee experience by overseeing critical programs like FMLA, ADA, Workers' Compensation, and accommodations. Your impact in this role is far-reaching—ensuring not only legal compliance but also driving a culture of care, clarity, and support for our employees during the moments that matter most.

Key Responsibilities:
  • Champion Employee Well-Being: Lead the administration of leave programs (FMLA, ADA, Workers' Comp) with a focus on compassion and care, ensuring employees feel supported during critical life events.
  • Collaborate & Ensure Compliance: Work cross-functionally to harmonize HR processes, while ensuring compliance with federal, state, and local laws.
  • Lead with Heart: Manage, coach, and inspire a team of 8-9 Case Managers, empowering them to provide top-tier service to employees. Your leadership will directly impact employee satisfaction and team success.
  • Prioritize Employee Moments That Matter: Ensure employee interactions around benefits, immigration, accommodations, and retirement plans are handled with care, empathy, and professionalism.
  • Drive Excellence: Conduct one-on-one check-ins, monthly quality reviews, and performance evaluations to nurture growth and deliver excellence.
  • Create a Culture of Continuous Improvement: Develop individualized growth plans and drive team innovation, always looking for ways to enhance the employee experience through process improvements and technology.
  • Elevate the Employee Experience: Serve as a subject matter expert for Case Managers, guiding them through complex inquiries and cases to ensure employees feel heard, respected, and supported.
  • Foster Seamless Communication: Organize team meetings to keep everyone aligned and up-to-date on business rules, while continuously refining and harmonizing HR processes.
  • Innovate with Purpose: Use data, process mapping techniques, and personas to identify opportunities for efficiency and improve the HR journey for employees.

Requirements:
  • Empathetic Leader: You have a passion for supporting employees through important life transitions and can guide a team with the same level of care and precision.
  • Process Innovator: You love creating processes that run smoothly, with an eye for both compliance and efficiency, always focused on enhancing the employee journey.
  • Master Collaborator: You thrive in a team environment, partnering with business leaders and HR teams to ensure every interaction is seamless.
  • Data-Driven Problem Solver: You use data to guide decisions, find improvements, and create development plans that drive both team performance and employee satisfaction.
  • Tech-Savvy: You're proficient in HRIS systems, leave management platforms, Google Suite, and Microsoft Office, ensuring a smooth and modern workflow.

What You Bring:
  • A Bachelor's degree in Human Resources, Business Administration, or a related field
  • At least 5 years of experience managing leave of absence and accommodation processes
  • Previous experience leading and mentoring a team of 5-10 employees
  • Expertise in navigating HR systems and processes in a fast-paced environment
  • Exceptional facilitation, presentation, and communication skills
  • A commitment to maintaining confidentiality and handling sensitive information with care

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