Cardiac ICU Patient Experience Representative: Overnight weekends
1 week ago
Schedule: 8 hours/week 11pm-7:30am - every other Sat & Sun + every other Holiday
This Patient Experience Representative is 100% in office and will be responsible for:
* Patient Encounter Management:
* Providing positive and effective customer service that supports unit operations
* Collaborating with referring providers and practices
* Obtaining required authorizations to compile patient and staff schedules
* Scheduling patients and supporting the patient encounter
* Check In / Check Out:
* Greeting and directing patients, families and visitors
* Monitoring daily schedule and coordinating flow with clinicians/supervisor
* Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
* Facilitating and directing communication with Financial Counseling
* Administrative:
* Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services
* Providing routine clerical support as needed
* Admin Support for Admissions, Discharges, and Transfers
* Reconciliation of Patient Charts during admissions and discharges
* Updating and reconciling the Patient Monitoring System upon admission, discharges, and transfers.
To qualify, you must have:
* A high school level of education, Bachelor's Degree preferred
* Prior customer service or administrative experience preferred
* The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
* The ability to work with diverse internal and external constituencies
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.
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Boston, United States Children's Hospital Boston Full time77103BRJob Posting Title:ICU: Patient Experience Representative- overnight weekendsDepartment:Information Services Administrative Services AutoReqId:77103BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week 11pm-7:30am -every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week 11pm-7:30am -every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week 11pm-7:30am -every other Sat & Sun + every other Holiday This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...
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Boston, MA, US Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to...
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Boston, United States Children's Hospital Boston Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: * Patient Encounter Management: * Providing positive and effective customer service that supports unit operations * Collaborating with referring providers and practices * Obtaining required...
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Boston, United States Boston Childrens Hospital Full timeJob Posting DescriptionSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining...
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Boston, United States Boston Children's Hospital Full timeSchedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required...
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Boston, United States Boston Children's Hospital Full timeJob Posting Description Schedule: 8 hours/week every other Sat & Sun + every other Holiday 11pm-7:30am This Patient Experience Representative is 100% in office and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices...
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