Regional Client Care Manager

2 weeks ago

Juneau AK United States American Red Cross Full time

Job Description:

WHY CHOOSE US?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

WHAT YOU NEED TO KNOW (Job Overview):

As a Regional Client Care Manager, you will be leading efforts to build a volunteer led team that provides comfort, care and direct assistance to families following a disaster both locally and nationally. This position will become the regional subject matter expert in disaster case management, local fire responses, disaster shelter resident transition, disaster mental health services, disaster health services, disaster spiritual care, and disability integration in accordance with national program guidelines and standards.

Join us in meeting the needs of continuous disaster response Regional disaster employees are required to deploy to disaster relief operations outside of their region at a minimum of once a year. Deployments contribute to skill building, career development and exposure to different types of disasters. Employees must meet all training and physical capacity requirements for deployment.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

  1. Empower Volunteers : Lead and support a diverse volunteer team responsible for the implementation of volunteer-led disaster cycle services programming throughout the assigned geographic area.
  2. Lead the Program: Implement either disaster cycle services activities within assigned geographic area.
  3. Mission Capacity Building: Develop and support disaster volunteers who are the primary workforce, and representative of the communities they serve, both culturally and linguistically. Cultivate and develop Disaster Leadership Volunteers, including volunteer partners, to meet specific responsibilities as part of their work in disaster readiness, preparedness, response, and recovery.
  4. Engage Community: Lead and coordinate efforts in assigned geographic area to prepare and mobilize communities and engage partners with specific functional expertise and assets to prepare for, respond to, and recover from disasters and emergencies.
  5. Manage in a Matrix: Build relationships and collaborate in the matrix management environment with internal partners, including employees and volunteers.
  6. Know Your Communities: Act as the Red Cross disaster subject matter expert within assigned geographic area, to maximize Red Cross presence and community engagement and mobilization.
  7. Ready to Respond: Initiate and coordinate disaster relief operations in assigned geographic area.

WHAT YOU NEED TO SUCCEED (Minimum Qualifications):

  • Education: Bachelor's degree required, or equivalent combination of education and related experience required.
  • Experience: Minimum 5 years of related experience with building, mobilizing, leading, and developing volunteer teams to execute a social services program or service.
  • Valid Driver's License.

REQUIRED SKILLS AND ABILITIES:

  • Demonstrated ability to coach/mentor to accomplish work through team leaders.
  • Excellent interpersonal, verbal, and written communication skills.
  • Demonstrated analytical and decision-making skills to interpret program trends, results, formulate recommendations, and develop creative processes for continuous program or service improvements.
  • Intermediate level proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
  • Ability to work outside of regular duty hours including nights and weekends.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.

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