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Customer Service Representative

2 months ago

Smyrna GA United States TEKsystems Full time

Description:

Client Service Reps counsel clients contractors and business on StreamLabs product/service offerings and independently resolve tasks while maintaining performance standards.

Job Responsibilities

• Counsel current and potential clients on water leak detection solutions and coordinate the installation of equipment.

• Training will be provided on product knowledge.

• Navigate multiple systems / applications to research and resolve customer inquiries and help them get the most out of their equipment documenting interactions and following up as needed. Mostly Microsoft Office applications

• Follow-up on prescribed tasks

Skills

• Some technical proficiency to be able to move from one internal system to the next

• Strong communication skills

• The ability to solve questions as related to the product

• Work effectively in a team environment using professional interpersonal and communication skills.

• Comply with corporate policies and internal business processes / procedures while meeting/exceeding service performance and quality standards.

Education/Experience

• High school diploma or GED

• 2-4 years of client service experience

• College degree or technical equivalent would be preferred but not a requirement

• Proficiency with Microsoft Office specifically Word and Excel

o Outlook-initiate messages and responses with clients and contractors

o Word-basic experience

o Excel-need to be comfortable using Excel with regards to be viewing spreadsheets and navigate

• Strong oral and written communication

• Proven organization skills and ability to multi-task

• Ability to work independently as well as in a team environment

• Experience handling multiple priorities within established time constraints

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.