Relationship Banker

2 weeks ago

Columbus OH United States Telhio Credit Union Full time
Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. About our Position
The Relationship Banker at Telhio Credit Union, you will be accountable for uncovering and satisfying the needs of our members; Being a trusted advisor for our members and be the "One Telhio" solution for our members. Your key focus will be to ensure that you are delivering extraordinary service and innovative financial solutions to our members . We are a local credit union serving and strengthening our community. This is a full time position working Monday through Friday (9am - 5pm) and rotating Saturdays (9am - 2pm). What you will do:
  • Perform all transactions in DNA accurately and efficiently (i.e. Cash Withdraws, Deposits, loan payments).
  • Process Credit Card payments in our 3rd party portal.
  • Perform all IRA/HSA/etc. transactions in Ascensus Open IRAs and HSAs in Ascensus.
  • Process member requests for wires, as needed.
  • Inform Members about products, services, and current promotions.
  • Cross-sell credit union products by answering inquiries; informing members of new services and product promotions; ascertaining customer needs; directing customers to lobby and partner representatives.
  • Conform/Comply with all applicable Telhio policies, procedures, and regulations.
  • Maintains member confidence and protects credit union operations by keeping information confidential, cautioning others regarding potential breaches.
  • Balance cash drawers accurately.
  • Complies with credit union operations and security procedures by participating in all dual-control functions.
  • Witness and assist in audits as requested.
  • Open all consumer accounts in DNA.
  • Perform all account maintenance for consumer and business members.
  • Process any, and all, disputes for consumer and business members.
  • Closes loans, when needed, for members in branch.
  • Performs other tasks as requested by supervisors as they relate to the bank and its functions.
  • •Attend SEG events with Business Development Representatives as necessary.
  • Make outbound calls; attend networking activities as needed.
  • As back up, performs opening, closing, and other branch servicing duties.
  • Balancing cash drawer, assist with cash vault balancing, completing logs, reports, some audits and control checks while maintaining a neat and organized work area.
What you will need:
  • Three or more years of member/customer service experience
  • Three or more year's financial services experience preferred
  • Effective oral and written communication skills
  • Excellent time management skills
  • Attention to detail
  • Ability to work some Saturday hours
  • Must have a valid driver's license
  • Telhio applicants must be able to pass a background check including: Credit, Drug Screen, Bondability, & Criminal Background.
What you will earn:
  • Competitive pay
  • Benefits: several medical plan options, dental, free vision, free life and free disability insurance
  • 6% matching and immediately vested 401(K) plan
  • Generous schedule for paid holidays, vacation and personal time for a healthy work-life balance
  • Opportunity for personal career growth, continued education and mentorship programs
  • Volunteer opportunities impacting the local community
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability. This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally. This is a Non-Collective Bargaining Unit. Telhio is an Equal Opportunity Employer.

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