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Relationship Banker

2 months ago

Columbus, Ohio, United States Telhio Credit Union Full time
About Telhio Credit Union

Telhio Credit Union is a strong financial institution that serves its members through extraordinary service, innovative financial solutions, and community involvement. With a rich history dating back to 1934, we have grown to become one of the largest credit unions in Ohio, serving over 70,000 member-owners throughout central and southwest Ohio.

Job Summary

We are seeking a skilled Relationship Banker to join our team at Telhio Credit Union. As a Relationship Banker, you will be responsible for uncovering and satisfying the needs of our members, providing exceptional service, and delivering innovative financial solutions. You will be the trusted advisor for our members, ensuring that you are delivering extraordinary service and meeting their financial needs.

Key Responsibilities
  • Perform all transactions in DNA accurately and efficiently, including cash withdrawals, deposits, loan payments, and credit card payments.
  • Process member requests for wires, as needed, and inform members about products, services, and current promotions.
  • Cross-sell credit union products by answering inquiries, informing members of new services and product promotions, and ascertaining customer needs.
  • Conform to and comply with all applicable Telhio policies, procedures, and regulations.
  • Maintain member confidence and protect credit union operations by keeping information confidential and cautioning others regarding potential breaches.
  • Balance cash drawers accurately and comply with credit union operations and security procedures by participating in all dual-control functions.
  • Witness and assist in audits as requested, open all consumer accounts in DNA, and perform all account maintenance for consumer and business members.
  • Process any and all disputes for consumer and business members, close loans when needed, and perform other tasks as requested by supervisors.
Requirements
  • Three or more years of member/customer service experience.
  • Three or more years of financial services experience preferred.
  • Effective oral and written communication skills.
  • Excellent time management skills.
  • Attention to detail.
  • Ability to work some Saturday hours.
  • Must have a valid driver's license.
  • Telhio applicants must be able to pass a background check, including credit, drug screen, bondability, and criminal background.
What We Offer
  • Competitive pay.
  • Benefits, including several medical plan options, dental, free vision, free life, and free disability insurance.
  • 6% matching and immediately vested 401(K) plan.
  • Generous schedule for paid holidays, vacation, and personal time for a healthy work-life balance.
  • Opportunity for personal career growth, continued education, and mentorship programs.
  • Volunteer opportunities impacting the local community.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, you will need to have good manual dexterity, speaking, and hearing ability. This position requires sitting, some reaching, standing, and some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds. It is expected that the employee will read, compile, compute, and record numerical and statistical data. Must drive occasionally. This is a Non-Collective Bargaining Unit. Telhio is an Equal Opportunity Employer.