Customer Service Rep III

2 weeks ago

Atlanta GA United States Westinghouse Electric Company Full time

We are searching for a Customer Service Rep III on behalf of our client. This is a 5-month assignment. The person would be a versatile and dedicated to assist with various customer service and administrative tasks, along with office management and executive assistant responsibilities in Georgia.


The ideal individual for this hybrid role will possess a positive attitude, strong attention to detail, and efficiency in task completion. This position offers an exciting opportunity for growth and development, including the potential to transition into mass markets for Georgia in the future.


Location: Atlanta, Georgia 30339 (In Office)

This is a 5-month contract assignment (W-2)


Job Duties & Responsibilities

Answering Inbound Calls:

• Payment Processing: Handle payments from customers efficiently and ensure accuracy.

• Bill Explanations: Provide clear and concise explanations of customer bills.

• Service Calls: Manage stop service calls and schedule turn-ons for holdover customers during seasonal periods.


Check Processing:

• Ensure timely processing of received checks.

• Adapt to the transition to lockbox processing, while continuing to handle direct payments as required.


Managing Customer Service Email Inbox:

• Credit Card Processing: Process single-use credit cards.

• Bill & Service Requests: Handle bill explanations, stop service requests, and callback requests.

• Invoice Requests: Respond to invoice requests and forward emails to the appropriate parties.


Sales Support:

• Seasonal Scheduling: Schedule seasonal turn-offs in the spring based on provided lists.

• Post-Deal Processing: Manage post-deal activities after marking deals as WON in Pipedrive.

• Renewal Agreements: Enter renewal agreements into FireBill and send confirmations to customers.

• Customer Enrollment: Enroll new customers and assist with renewal rate plan entry for large customers.


Office Management:

• Act as the office representative, ensuring supplies like coffee and snacks are well-stocked.


Executive Assistant Duties:

• Travel Arrangements: Handle travel bookings and logistics.

• Schedule Management: Maintain and manage the executive’s schedule, coordinating meetings and appointments.


Requirements:

• Strong customer service skills.

• Attention to detail and ability to work efficiently.

• Positive attitude and adaptability to new tasks and changing responsibilities.

• Basic understanding of check processing and credit card transactions.

• Experience with customer service software and tools is a plus.

• Excellent organizational and time management skills.

• Ability to manage travel arrangements, schedules, and expense reports.

• Ability to manage multiple tasks without extensive supervision once fully trained.


EOE of Minorities / Females / Vets / Disability.

FL: 17084

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