Clinical Support Specialist
4 weeks ago
We are seeking a highly skilled Clinical Support Specialist to join our dynamic team at Rep-Lite. As a key member of our team, you will play a critical role in enhancing the customer experience and expanding the utilization of our innovative systems.
Key Responsibilities- Drive revenue growth through increased system utilization and process optimization.
- Maintain accurate records and perform routine system maintenance and repairs to ensure seamless operations.
- Collaborate with Sterile Processing Departments (SPD) and Operating Rooms (OR) to integrate our cutting-edge solutions into their workflows.
- Facilitate system transport and delivery to the OR, ensuring timely and efficient setup.
- Communicate daily with SPD/OR staff, resolving issues and offering alternatives to improve customer satisfaction.
- Conduct OR visits to identify and address potential issues, ensuring a smooth and efficient workflow.
- Provide in-service training and ongoing education for SPD/OR staff to enhance their knowledge and skills.
- Collaborate with coordinators to select cases for system use, ensuring optimal utilization.
- Develop and implement action plans to streamline processes and improve efficiency.
- Participate in new employee orientation, training, and quality assurance programs to ensure a high level of customer satisfaction.
- Conduct satisfaction surveys and address customer needs proactively to ensure a positive experience.
- Assist in redesigning vendor tray management programs to improve efficiency and reduce costs.
- Track and manage metrics such as setup times and processing times to identify areas for improvement.
- Develop and manage preference cards for orthopedic and spine cases to enhance customer satisfaction.
- Experience in SPD/Central Services, Surgical Service, and/or the OR.
- Understanding of process-based work and basic mechanical skills.
- Willingness to travel occasionally and work non-standard schedules.
- Proficiency in basic computer skills and software programs.
- Strong collaboration, presentation, and organizational skills.
- Self-motivated, reliable, adaptable, and customer service-oriented.
- Successful completion of a criminal background check and other screenings.
- Excellent written and verbal communication skills.
- Experience with Quality Management Systems.
Work involves exposure to diverse healthcare environments, including ORs and administrative areas. Physical demands include standing, walking, and prolonged movement. Flexible scheduling may be necessary to meet customer needs.
We are committed to revolutionizing healthcare with innovative solutions and dedicated professionals like you. Apply now to become an integral part of our team and contribute to our mission of delivering exceptional customer experiences.
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