Community Outreach Program Manager

2 months ago

Fannin St, United States Houston Methodist Hospital Full time

The Community Outreach Program Manager is responsible for program management and administrative support and is accountable for performance against strategy/goals for the assigned area within Houston Methodist's Community Development and/or Community Benefits division. This externally-facing role manages relationships internally with hospital leadership and externally with clients, partners and vendors. The Program Manager works independently to proactively identify problems and creative solutions to address requirements

PEOPLE ESSENTIAL FUNCTIONS
  • Coordinates the daily operations for activities related to community outreach with focus on maintenance of strategic partnerships between Houston Methodist and key stakeholders.
  • Works cross departmentally to achieve innovative and actionable outcomes while individually fostering relationships among both internal and external stakeholders.
  • Leads communication with authority to individuals and groups in a manner that engages and helps them understand and retain information.

SERVICE ESSENTIAL FUNCTIONS
  • Autonomously leads development and implementation of departmental plans, campaigns/activations, events and/or initiatives as they relate to outreach programs; develops and manages recurring reports on program performance.
  • Consults, collaborates, and cooperates with colleagues, peers, managers, and other stakeholders to improve effectiveness and efficiency of programs.
  • Develops, maintains and promotes positive and professional relationships with internal staff, volunteers, clients, vendors/contractors, and the general public

QUALITY/SAFETY ESSENTIAL FUNCTIONS
  • Provides support in planning and organizing cross-functional unit and cross-entity activities and committees. Drives strategy and ensures the success of programs and/or assigned sponsorships/events.
  • Researches and analyzes various types of data and compiles high quality reports, proposals, presentations, and other documents for senior management and customers is required. Develops effective business cases and presents to leadership, clients and stakeholders in order to influence and facilitate strategic change (as appropriate).
  • Manages relationships with internal stakeholders and external vendors as needed; Monitors and evaluates program outcomes and metrics and creates departmental reports.

FINANCE ESSENTIAL FUNCTIONS
  • Identifies and implements processes and/or campaigns/programs/sponsorships to improve efficiency and reduce expenses that do not compromise quality or service.
  • Provides timely submission of invoices; tracks and adheres to budgetary objectives for assigned projects.
  • Monitors the success of community outreach and/or engagement strategies and budget, and makes course corrections as necessary.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS
  • Serves as part of a cross-departmental team that creates and executes mission driven events.
  • Proactively and independently problem solves when challenges present themselves.
  • Helps to lead the development of outreach and communications strategies and plans, including assessing needs and opportunities and developing strategies and implementation plans relating to all external outreach, marketing, and communications within scope of role.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises. EDUCATION
  • Bachelors degree in Business Administration, Communications, Healthcare Administration or related field required.

WORK EXPERIENCE
  • 7 years experience related to business or healthcare administration or experience working in a nonprofit setting
LICENSES AND CERTIFICATIONS - REQUIRED
  • N/A
KNOWLEDGE, SKILLS, AND ABILITIES
  • Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations.
  • Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security.
  • Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles.
  • Ability to lead meetings, conversations and present with authority.
  • Ability to work under pressure and balance many competing priorities.
  • Positive and supportive attitude and demeanor.
  • Ability to multi-task and work in an organized manner.
  • Ability to uphold confidential and sensitive information.
  • Proficient in spreadsheet, word-processing, and presentation software.
  • Good judgment and decision making ability, with strong analytical and critical thinking skills; understands when to escalate issues.
  • Proactively manages own professional development, including receiving, seeking out and acting on performance feedback.
  • Ability to engage and be open to ideas offered by others; works collaboratively and contributes to dialogue.
  • Demonstrated initiative in managing projects and communication with stakeholders.
  • Effective and influential oral and written communication and presentation skills when working with physician leadership, administrators and peers.
  • Ability to motivate others with effective and positive communication.
  • Ability to engage with the public/consumers in a positive manner that fits HM standards.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

  • Uniform No
  • Scrubs No
  • Business professional Yes
  • Other (department approved) No

ON-CALL*
*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.

  • On Call* No

TRAVEL**
**Travel specifications may vary by department**

  • May require travel within the Houston Metropolitan area Yes
  • May require travel outside Houston Metropolitan area Yes

Company Profile:

Houston Methodist Hospital is recognized by U.S. News & World Report as the No. 1 hospital in Texas (two-way tie) and one of America’s “Best Hospitals.” As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation’s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist’s primary academic affiliates are among the nation’s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&M University and the University of Houston. With 948 operating beds, 85 operating rooms and more than 8,400 employees, Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.

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