Help Desk-Document Support Specialist

1 week ago

Washington DC United States Fabergent Full time

• Provides excellent customer service; keeps customers updated on work in progress and completes incoming projects by requested deadlines.

• Creates, revises and converts various types of documents such as court filings, agreements, contracts, leases, letters, memoranda, pleadings, etc. using Microsoft Office and other tools such as Workshare Compare.

• Conducts document quality review procedures including proofing for accuracy to produce accurate work of the highest quality in a timely fashion.

• Maintains document tracking and completion estimates on all documents which have been submitted to the Help Desk as they are received and updates status hourly.

• Performs data entry and data normalization in Interaction.

• Scans materials and performs document clean up and formatting.

• Ensures documents are accurate (using spell checking and proofreading), and are consistently formatted and professional in appearance.

• Transcribes tapes and digital audio and video recordings.

• Performs data entry into various applications and performs mail merges and assists with mass mailings.

• Makes copies and assembles complex documents as required.

• Works with lawyers, paralegals, secretaries, and other departments such as LSS, IRS, Marketing, Mail Services, Duplicating, Purchasing, and Supplies to complete projects while providing excellent customer service.

• Prepares documents for transmission by regular mail, Federal Express, messenger, air courier, facsimile, or e-mail; arranges for messengers and courier services; and transmits documents via fax and e-mail.

• Creates, maintains and distributes Firm's Phone, Office, and Social Directories.

• Provides backup document support for attorneys at the attorney’s work area if requested.

• Provides technical support (via remote control or in-person) to the Firm regarding document formatting questions.

• Stays current with technology and actively learns new software and other tools maintaining expert level in Microsoft Word, PowerPoint, DocXTools, Excel, and other Firm software.

• Assists with training new Document Specialists and other personnel as assigned.

• Prints documents received in conjunction with electronic discovery requests.

• Fills in for other department members when they are absent as needed and assigned, in order to maintain service levels of the department.

• Performs other duties as assigned.

• Timely and regular attendance.

Qualifications

• Strong commitment to customer service.

• Two+ years of word processing experience, preferably in a law firm.

• Rapid yet accurate typing skills.

• Proofreading for quality; adherence to “DSS Quality Checklist.”

• Team Player.

• Good problem-solving skills.

• Excellent telephone skills.

• Flexible (Ability to work overtime, including weekends, midnights, on an as-needed basis).

• Strong interest in technology and demonstrated ability to learn.

• Four-year degree desirable.

• Familiarity with document scanning.

Additional Information

• All your information will be kept confidential according to EEO guidelines.

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