Product Support Specialist

2 days ago


Washington DC United States Builders Capital Full time

We are seeking a Product Support Specialist to join our team at Builders Capital. In this role, you will provide support services to fellow employees and external clients during their business-related interactions with our proprietary software systems. You will intake help desk requests related to aligning data and user experience with business policy and processes.

Builders Capital is the nation’s largest private construction lender, offering innovative financing solutions to a wide spectrum of developers and homebuilders. Loan products include options for Acquisition, Development, Construction, and Bridge financing, in the form of single-asset loans, portfolio loans, and revolving credit facilities.

Day to day:

  • Process and address incoming help desk requests through multiple channels, including direct internal employee requests and external client requests relayed through client facing team members.
  • Triage incoming help requests by prioritizing based on urgency, time-cost and monetary-cost.
  • Direct unresolved issues to the next level of support personnel.
  • Fulfill Service Level Agreements for incoming help desk requests.
  • Provide rapid initial responses and appropriate follow-ups for outstanding help requests.
  • Report internal and external feedback and potential product improvement requests.
  • Make recommendations for product or service enhancements, based on trend analysis of help desk requests.
  • Create, develop, and grow a Knowledge Base capturing solutions created.
  • Guide users with simple, step-by-step instructions.
  • Help leadership with ad hoc projects as assigned.

Qualifications:

  • Strong knowledge of Office 365 and SharePoint is required.
  • Understanding of financial, lending, and/or commercial construction concepts/environment.
  • Fast learner – Ability to learn and master complex proprietary software interfaces.
  • Creative problem-solving skills.
  • Good communication skills (Verbal and Written).
  • Familiarity of building Knowledge Bases is a plus.

This job posting highlights the most critical responsibilities and requirements of the job; however, there may be additional duties, responsibilities, and qualifications for this job.

Construction Loan Services II LLC (Builders Capital) and its affiliates are Equal Employment Opportunity (EEO) employers and welcome all qualified applicants. This is a full-time non-exempt position.

#J-18808-Ljbffr

  • Washington, DC, United States Central Intelligence Agency Full time

    Print Production Specialist assist and operate all publishing equipment to create large format maps, charts, and mounted posters. Minimum Requirements U.S. citizens (dual U.S. citizens also eligible) At least 18 years of age Willing to move to the Washington, DC area Able to complete security and medical evaluations As a Print Production Specialist, you...


  • Washington, DC, United States Cornerstone Research Full time

    Litigation Support Specialist Job Locations US-DC-Washington ID 2024-3463 Category Information Resources Overview LITIGATION SUPPORT SPECIALIST (HYBRID - ALL US OFFICES) If you are an experienced paralegal or litigation support specialist looking for an opportunity to showcase your...


  • Washington, DC, United States WesTrac Full time

    WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac, our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve...


  • Columbus, OH, United States System One Full time

    System One has an exciting Product Support Specialist opportunity with a partner in the Columbus, Ohio area. This position is a 6-month contract requiring in-person, on-site work during normal business hours. Successful candidates must be able to provide proof of ability to work in the U.S. without sponsorship. Any additional information you require for...


  • Washington, DC, United States Orrick Herrington & Suttcliffe Full time

    OverviewOrrick currently has an excellent opportunity for a Support Specialist II in the Washington, DC office. The Support Specialist II position is a mid-level, non-exempt position that under general supervision provides technical/customer service to attorneys and staff on all Firm computer systems. Additionally, the specialist may be asked to work on...


  • Washington, DC, United States Quality Support, Inc. Full time

    Talent Management Specialist - Washington, D.C. QSI is seeking a Talent Management Specialist to support our government client in Washington, D.C. The Talent Management Specialist supports VO-wide personnel-related efforts under the general guidance of VO/DO and the Contract Program Manager. The TMS will perform a wide range of activities supporting...


  • Washington, DC, United States TSI Federal, LLC Full time

    TSI Federal is currently seeking an Administrative Support Specialist II in the Washington D.C. area to support the Department of Justice/Office of Justice Programs (DOJ/OJP). Responsibilities: Assist in conducting preliminary fingerprinting tasks using the Civil Applicant System (CAS), and prepare reports on fingerprinting results and costs. Support HRD/PSB...


  • Washington, DC, United States SKECHERS USA, Inc. Full time

    Retail Product Specialist - Auburn Apply Locations: Auburn, WA Time Type: Part-time Posted on: Posted 3 Days Ago Job Requisition ID: JR102857 Responsible for delivering a highly satisfied customer experience by engaging and interacting with all customers, elevating customer experience, and maintaining a clean and organized store environment. Adheres to all...


  • Washington, DC, United States Quality Support, Inc. Full time

    Talent Management Specialist - Washington, D.C. QSI is seeking a Talent Management Specialist to support our government client in Washington, D.C. The Talent Management Specialist supports VO-wide personnel-related efforts under the general guidance of VO/DO and the Contract Program Manager. The TMS will perform a wide range of activities supporting...


  • Washington, DC, United States ServiceSource Inc Full time

    Enclave Support Specialist Locations: Oakton, VA Time Type: Full Time Posted On: Posted 3 Days Ago Job Requisition ID: 2024-7393 Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job...


  • Plano, TX, United States Tata Consultancy Services Full time

    Job Title: Unix/Shell Scripting, InformaticaLocation: Pennington NJ, Plano TXSalary: 100K-120KExperience: 7+Roles and Responsibilities:The Production Services Specialist is responsible for ensuring availability and reliability of assigned production applications within a line of business (LOBs) of Compliance.To perform this function, the resource will have...


  • Washington, DC, United States INTECON, LLC Full time

    Immediate Hire Must possess a Secret security clearance or higher to be considered Job Role: Administrative Support Specialist - Journeyman City/State/Region: Quantico, VA and Northern Virginia area. Location: Onsite (DCSA Headquarters) Job Type: Full-Time / Exempt Salary Range: $50k - $70k Job Posting Close Date: 11/30/2024 Overview: INTECON,...


  • Washington, Washington, D.C., United States Recruiting For Less Full time

    Job TitlePrint Production SpecialistCompany OverviewOur client has been a trusted provider of printing services to the US Supreme Court and federal appellate court legal community for decades.CompensationThe estimated salary for this role is $22-26 per hour, with full benefits including medical, dental, vision, short-term disability, group life insurance, 7...


  • Concord, NC, United States Securitas Electronic Security Full time

    Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With...


  • Washington, DC, United States Booz Allen Hamilton Full time

    Job Number: R0208480 Logistics Product Support Analyst, MidThe Opportunity: From both a personnel and systems perspective, the Navy is growing fast. As a product support analyst, you use your functional experience to provide our Navy clients with big picture strategic ideas rooted in technical and data-driven solutions that will help to propel them into the...


  • Washington, DC, United States Gilder Search Group Full time

    Behavioral Health Solutions - Colfax, WA, United States SUMMARY: As a Peer Support Specialist within our organization, you will play a vital role in providing support, guidance, and advocacy to individuals receiving behavioral health services. Drawing from your own lived experience with mental health or substance use challenges, you will empower and inspire...


  • Washington, DC, United States Holt Cat Full time

    Georgetown2101 Airport RoadGeorgetown, TX 78628, USA RESPONSIBILITIES: This position is responsible for representing parts and service sales in a defined territory. As part of a sales team, the PSSR shares the responsibility with other members of the team to act in a manner that ensures the continued stability and growth of all members of the team, rather...


  • California, MO, United States The Product Folks Full time

    Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than...


  • Washington, DC, United States Toastique Full time

    The Customer Support Specialist will be responsible for overseeing and maintaining all of Toastique’s technology systems – including but not limited to, point of sale system, third party integration, online ordering/application development, loyalty program, website and asset management, etc. The Customer Support Specialist will also be the main point of...


  • Seattle, WA, United States Sinclair Broadcast Group Full time

    Sinclair Digital is hiring Senior Product Support Specialists! Join Sinclair Digital, the innovation engine behind the largest and most diversified television broadcasting company in the country. We’re at the forefront of transforming how local news and television are produced, distributed, and consumed across multiple platforms. This position is based in...