Education Customer Success Specialist
1 day ago
Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow - all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Onshape by PTC is the industry leader in cloud-native CAD and PDM solutions. Thousands of companies rely on Onshape to accelerate product development and bring innovative designs to market faster than ever. In education, Onshape is embraced by millions of students and educators in both K12 and higher education for its ability to run seamlessly on any device with zero IT overhead. The platform never crashes or loses work, records all activity for easy tracking, and offers infinite restore capabilities. With unparalleled collaboration features, Onshape enables group assignments and instructor-led projects like no other system, making it an ideal solution for modern engineering education.
Role Overview:We are seeking an Education Customer Success Specialist/Manager to engage with defined education accounts, ensuring deep, formalized relationships that drive the value of Onshape's innovative CAD platform. You will support schools and universities that have chosen Onshape for their classroom, while working to further expand and instill Onshape's success in education. This role is ideal for a passionate advocate of education and technology who is motivated by building long-lasting partnerships and delivering real value in the classroom.
Key Responsibilities:- Serve as the primary point of contact for these customers, promptly addressing their needs and concerns.
- Provide accurate, new and historical account documentation through usage of customer relationship management (CRM) tools such as SalesLoft, ChurnZero and Salesforce to keep accounts current.
- Nurture existing relationships and grow account relationships through engagement of new customers as identified by Account Management, to ensure the long-term use of Onshape in an educational setting.
- Non-technical Onboarding, training & enablement: Guide new Educators during Onboarding, ensuring a smooth and successful implementation of Onshape. Support customized follow-ups post Onboarding and maintain routine touch points for strategically defined accounts.
- Serve as the voice of customers for the PTC Education team, advocating for their needs and improvement requests to all internal stakeholders. Collaborate with all EDU team members and others within the Onshape commercial business to ensure maximum customer satisfaction and internal support. Use customer feedback to support product management decisions.
- Drive customer renewals for EDU Enterprises and work closely with the Billing team to ensure a smooth renewal process. Secure a low volume of customer churn events through identifying account and billing needs ahead of renewal. Partner with the Account Management team wherever possible to capture growth and expansion opportunities leading into renewal.
- Utilize analytical data via Looker for account health monitoring and identifying trends.
- Must be personable, enjoy being involved in the customer experience and journey and motivated to grow the team's presence in the college and university space. Have a genuine interest in helping customers succeed when using Onshape for educational purposes.
- Bachelor's degree or equivalent experience in Engineering, Business (Customer Success), Education, or a related field.
- 2-4 years of experience in customer success, sales, account management or education-related roles.
- Proven ability to build and maintain strong relationships with educational institutions.
- Ability to hold a high level of connectivity with university leadership, including Department Chairs, Deans, and other esteemed faculty or contacts and lead non-technical calls or manage other interactions with these contacts independently.
- Proficiency in English is required.
- Track record of managing strong, long-lasting customer interactions and relationships via email and calls (including video and phone).
- Experience with customer onboardings, implementation, and enablement to drive customer success, particularly in the education or technology sectors.
- Familiarity with CRM systems like Salesforce to manage your account contacts effectively.
- Ability to communicate technical concepts clearly and persuasively to both technical and non-technical audiences.
- Basic understanding of CAD software and its applications in engineering education.
You will be part of an international team dedicated to transforming engineering education with cloud-native technology. This role offers an exciting opportunity to make a lasting impact on schools and universities by equipping them with the tools to prepare their students for the future of design and manufacturing.
At PTC, we believe in the power of diverse ideas and perspectives. As a global company that values and respects all identities, cultures, and perspectives, we strive to create an inclusive PTC for ALL through an environment where everyone feels like they belong and are empowered to bring their true, authentic selves to work. Proud to be an Equal Opportunity and Affirmative Action Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic identity, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
#J-18808-Ljbffr-
Education Customer Success Specialist
1 day ago
Boston, MA, United States PTC Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Education Customer Success Specialist
1 day ago
Boston, MA, United States Arena Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Education Customer Success Specialist
2 weeks ago
Boston, United States PTC Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Education Customer Success Specialist
2 weeks ago
Boston, United States Arena Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Education Customer Success Specialist
2 weeks ago
Boston, United States PTC Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Education Specialist for Student Success
2 weeks ago
Boston, Massachusetts, United States Boston Public Schools Full timeJob SummaryWe are seeking an experienced Education Specialist for Student Success to join our team at Boston Public Schools. This is a challenging and rewarding role that requires strong interpersonal and communication skills, as well as the ability to work effectively with students, teachers, and parents.About the RoleThe Education Specialist for Student...
-
Customer Success Manager
4 weeks ago
Boston, MA, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
-
Head of Customer Success
4 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
-
Onshape Education Customer Success Intern
1 month ago
Boston, United States PTC Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000, and our main objective is to...
-
Onshape Education Customer Success Intern
1 month ago
Boston, United States PTC Full timeOur world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to...
-
Head of Customer Success
5 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
-
Customer Success Specialist
4 weeks ago
Brentwood, TN, United States ASE Direct, Inc. | Buy American Veteran Full timeCompany DescriptionASE Direct, Inc. is a data-driven company founded in 2005. As a Service-Disabled Veteran-Owned Small Business (SDVOSB), we provide industry-leading, high-demand products, services, and solutions to drive significant savings and growth for our clients, partners, and stakeholders. Our commitment to superior customer service has earned us...
-
Customer Support Specialist
1 day ago
Boston, MA, United States Attensi AS Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance,...
-
Customer Support Specialist
1 day ago
Boston, MA, United States Attensi AS Full timeWe are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 150 countries and in 50 different languages. We work with some of the largest professional services, insurance,...
-
Customer Success Specialist
3 weeks ago
Boston, United States Vaisala Inc. Full timeVaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our...
-
Education Professional
1 week ago
Boston, Massachusetts, United States KinderCare Education Full timeRole OverviewKinderCare Learning Companies seeks a dedicated and passionate Teacher to join our team in Boston, Massachusetts. As an Education Professional - Child Development Specialist, you will play a vital role in shaping the lives of young learners and their families.About KinderCareWe are a research-backed, accredited, and customizable early education...
-
Education Specialist
6 days ago
Boston, Massachusetts, United States KinderCare Education Full timeEarly Childhood Education OpportunityKinderCare Learning Companies is a pioneer in early childhood education, offering high-quality programs in over 2,000 sites and centers across the United States. We are seeking an Education Specialist - Early Childhood Development to join our team in Boston, Massachusetts.About the Role:As an Education Specialist - Early...
-
Lead Customer Success Specialist
2 days ago
Redwood City, CA, United States Exact Sciences Full timeAt Exact Sciences, we're helping change how the world prevents, detects, and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you're working to help others....
-
Senior Customer Success Associate
1 day ago
Boston, MA, United States Powerhouse Full timeAbout Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios....
-
Senior Customer Success Engineer
2 days ago
Boston, MA, United States LeanIX Jobs Full timeWe are seeking a highly motivated and experienced Senior Customer Success Engineer to guide clients in leveraging our state-of-the-art technical capabilities for optimal success. Your primary responsibility will be driving the adoption of the Technology Risk and Compliance product in close collaboration with our customers. This includes developing and...
