Customer Success Specialist
1 week ago
Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don‘t have to fit in to belong.
We are looking for a team member to join our organization as a Customer Success Specialist at Vaisala Inc. located in Burlington, MA. You will join a growing team whose focus is to provide solutions to customers in a variety of industries and applications.
Why join us?
- You will play a critical role in a collaborative environment supporting customers in a variety of high-tech industries.
- Vaisala is a premium manufacturer of sensing technology that our customers use to drive industry and the planet forward.
- Vaisala offers excellent work/life balance while maintaining a culture of developing its employees to grow professionally.
- We treasure face-to-face collaboration with our colleagues, but hybrid work and flexibility are the new norm for us. This role will start full time in person during the training period but will transition to hybrid from there.
What‘s Your Role?
The Customer Success Specialist ensures our customers achieve their desired outcomes while using our products and services. The target is to build long-term relationships, ensure customer satisfaction and drive growth by identifying opportunities for upselling and cross-selling. Together with the team, you will have an excellent opportunity to directly impact service renewal businessand provide solutions to a variety of customer needs. In this role you will be working in close co-operation with inside sales, service delivery, and Customer Frontline teams to drive revenue growth and gain global industry expertise.
- Onboarding of selected Vaisala customers
- Scheduling frequent meetings with customers to ensure their satisfaction and strengthening the relationship.
- Mastering the process and sale of agreement renewals
- Maintaining the calibration plans for ourcustomers.
- Identifying and generating opportunities for Vaisala sales teams
- Create, assign and coordinate tasks to the organization based on the customer needs.
- Gathering and sharing feedback from the customers to stakeholders within the organization
- Ensuring the accuracy of the customer and installed base data.
- Input customer data and daily activity utilizing CRM tools.
What will you bring?
- Empathy: A genuine desire to help customers and a passion for delivering exceptional service.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
- Strong negotiation, interpersonal, analytical, and problem-solving skills
- Effective time management and organization skills; ability to prioritize tasks.
- Customer focus with the ability to communicate service features and benefits.
- Ability to learn market, product, and application knowledge.
- Ability to interpret technical documentation.
- Act with integrity, aligned with Vaisala values.
- Collaborative mindset with the ability to work effectively across different teams and departments.
- Proficiency in CRM software (Salesforce, SAP, SAC preferred) and Microsoft Office Suite, basic knowledge of core business processes.
- Ability to fluently communicate in English with additional language skills being a plus.
- Previous experience in similar roles is preferred, but not mandatory.
Ready to take every measure for the planet? Apply at the latest on November 30th, 2024via the application form. Pease note that applications sent via email cannot be processed due to privacy reasons. The recruitment processconsists of 2 or 3 meetings, including a discussion with the team members.Please send your application including CV and salary request soon. We will close the application process when we have a suitable number of qualified candidates.
Our Vaisala solutions contribute to societies and people‘s lives in over 150 countries - and can even be found in space. With our technological innovations for measuring weather, environmental and industrial conditions, we have a key role in solving the grand social and environmental challenges of our time. We offer you a career with a clear purpose and a chance to create observations for a better world. We take pride in being pioneers who strive to bring about positive changes in both the society and environment, and our work is not done yet. Take advantage of this opportunity and join our team to make a difference
What we offer:
Our benefits package includes: health, dental, and vision insurance, flexible spending accounts, company paid life, long and short term disability, 401(K) plan with company match, a variety of voluntary benefits programs, fitness reimbursement, Employee Assistance Programs, and tuition reimbursement. We also offer holiday pay and a generous paid time off plan.
To be considered for this position you must currently be eligible to work in the U.S. Vaisala participates in the E-Verify employment verification system. Candidates are subject to a complete background check prior to an offer being extended.As a federal contractor, Vaisala reserves the right to enforce government mandated vaccination requirements for its employees.
EOE AA M/F/V/D
Vaisala is proud to be an Equal Opportunity, Affirmative Action Employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship, status, marital status, genetic information, disability, protected veteran status, or any other legal protected status.
EEO Is the Law Poster
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. As a government contractor, Vaisala complies with Section 503 of the Rehabilitation Act of 1973 (the Act), which is a law that prohibits federal contractors and subcontractors from discriminating in employment against individuals with disabilities and requires employers take affirmative action to recruit, hire, promote, and retain these individuals.
If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please contact Human Resources by phone at or by email at . Please note that you can easily submit application by attaching your LinkedIn profile in the recruitment tool (LinkedIn Apply functionality).
-
Customer Success Specialist
4 weeks ago
Boston, Massachusetts, United States Cengage Group Full timeAbout the RoleWe are seeking a highly motivated and results-driven Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for driving customer retention and sales growth through support of customers with their digital solutions.Key Responsibilities:Build consultative relationships with customers to...
-
Customer Success Specialist
3 months ago
Boston, United States Vista Higher Learning Full timeWHO ARE YOU? You are a professional with a talent for training, teaching and guiding people through the learning process when it comes to new technology. WHO ARE WE? We are passionate, lifelong learners, and creative thinkers working daily to develop culturally authentic language learning digital and print content for the K-20 education space. WHAT IS THE...
-
Head of Customer Success
4 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
-
Head of Customer Success
4 months ago
Boston, United States Pison Technology Full timeWe are seeking a highly experienced and strategic Head of Customer Success to lead our efforts in ensuring customer satisfaction and loyalty. The ideal candidate will be responsible for developing and executing strategies that drive customer success, enhance user experiences, and ensure long-term customer retention. Duties/Responsibilities: Develop and...
-
Entry Level Customer Success Specialist
3 weeks ago
Boston, United States Western New England University Full timeEntry Level Customer Success Specialist – Boston, MA As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software they purchased to its full potential. You will...
-
Entry Level Customer Success Specialist
3 weeks ago
Boston, United States Sacred Heart University Full timeEntry Level Customer Success Specialist – Boston, MA As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible for providing excellent support for our products and ensuring that our customers are...
-
Entry Level Customer Success Specialist
2 weeks ago
Boston, United States Messiah College Full timeEntry Level Customer Success Specialist - Boston, MA As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software that they purchased to their full potential. You will...
-
Entry Level Customer Success Specialist
3 days ago
Boston, United States Sacred Heart University Full timeEntry Level Customer Success Specialist – Boston, MA Recruitment began on November 15, 2024 and the job listing Expires on November 23, 2024 As a Customer Success Specialist you will be responsible for providing high level customer support to approximately 50- 70 automotive dealerships in a defined area. Functioning as a consultant, you will be responsible...
-
Entry Level Customer Success Specialist
2 days ago
Boston, United States Messiah College Full timeEntry Level Customer Success Specialist - Boston, MA As a Customer Success Specialist, you will be responsible for providing high-level customer support to approximately 50-70 automotive dealerships in a defined area. Functioning as a consultant, you will ensure that our customers are using the software they purchased to its full potential. You will provide...
-
Customer Success Specialist
2 months ago
Boston, United States Sama Full timeAt Sama, we're more than just a fast-growing, technology-driven coaching company. We're totally driven by our vision to elevate employee engagement to make the world a better place. Our mission is to create the optimal platform for every employee to unlock their potential. Today, we're tackling the $8.8 trillion employee engagement challenge head-on by...
-
Customer Success Manager
3 weeks ago
Boston, United States LeanIX Jobs Full timeLeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the company’s suite of products. The Customer Success department is an integral team within LeanIX, ensuring that our customers are not only retained but are empowered to be successful. The ideal candidate will have a passion for IT and...
-
Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Seekup Strategies Full timeCustomer Success ManagerAt Seekup Strategies, we are seeking a dedicated Customer Success Manager to manage and optimize the customer experience through a customer-centric approach, ensuring retention, expansion, and overall satisfaction.Key Responsibilities:Provide an exceptional customer experience by adopting a customer-first mindset.Take ownership of all...
-
Customer Success Manager
2 months ago
Boston, United States Axon Enterprise Inc Full timeThe Customer Success Manager owns the post-sales experience between Axon and our small-market customers, driving value realization and return on the clients investment. Successful Customer Success Managers are technology-savvy individuals that partn Manager, Customer, Technology, Retail, Benefits, Support
-
Customer Success Manager
3 days ago
Boston, United States Danaher Corporation Full timeCustomer Success Manager in Boston, Massachusetts Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology? At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll...
-
Customer Success Manager
4 weeks ago
Boston, Massachusetts, United States Board International Full timeJob DescriptionAt Board International, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic planning, account management, and relationship building.Key Responsibilities:Develop and execute customer success plans to drive...
-
Customer Success Manager
2 weeks ago
Boston, United States Snowplow Full timeCustomer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...
-
Customer Success Manager
1 week ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...
-
Customer Success Manager
1 week ago
Boston, United States Akoya Full timeThe Role: As Customer Success Manager for our data access network for consumer permissioned data, you’ll be responsible for growing our ecosystem that enables network participants around the world to use our platform to provide great experiences to their customers. You will work with sales, product, marketing, engineering and design teams on a remote...
-
Customer Success Manager
1 month ago
Boston, Massachusetts, United States Smartsheet Full timeJob SummarySmartsheet is seeking a highly skilled Manager of Customer Success to join our team. As a key member of our Customer Success organization, you will be responsible for leading a team of Customer Success Managers and partnering with internal teams to execute on our company vision.This is a unique opportunity to make a significant impact on our...
-
Customer Success Manager
1 month ago
Boston, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence. What’s been key...