Customer Sales Guide

2 months ago

Charlotte NC United States DriveTime Full time
What's Under the Hood

DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find DriveTime's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre-owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us

That's Nice, But What's the Job?

Responsibilities of the Job (Or Better Known as, Your Next Destination)

Responsible for being fully involved in sales and customer experience activities, both virtual and in-store. Performs various detailed tasks throughout the dealership such as preparing titles, loan documents and taking down payments. Takes customers on test drives, demonstrating vehicle features.
  • Is fully involved in sales and customer experience activities, both virtual and in-store. This includes all forms of communication and paperwork prior to a customer visit as well as in-person to provide solutions and complete the purchase.
  • Partner with Managers and other Customer Experience Guides to delegate tasks and responsibilities, meeting customer and company needs.
  • Understands and executes all administrative responsibilities including but not limited to deal documentation, underwriting, cash handling, inventory management, and meeting company provided expectations.
  • Understands and executes company directives, initiatives, and expectations.
  • Making phone calls, scheduling appointments, answering questions and educating potential customers about their options.
  • Collaborating with team members to reach sales targets.
  • Opening/closing the dealership when needed.


Knowledge, Skills and Abilities (The Good Stuff)
  • Professional and persuasive communication skills; must have the ability to ask for the sale and handle customer requests.
  • Required; at times to work a flexible schedule including early mornings, evenings and Saturdays.
  • Understanding the characteristics, features, and capabilities of all vehicles, and providing customers with detailed information.
  • Must execute the highest attention to detail when assisting with the sale processes.
  • Must be able to retain training instruction, implement feedback received, and adapt to any and all changes in processes:
    Phase 1: Customer Engagement and Experience
    Phase 2: Inventory Management and Dealership Workflow/Operations
    Phase 3: Titles, Loans and Vehicle Processes
  • Must practice strict discretion when dealing with sensitive information and account information.
  • Must be comfortable operating and parking vehicles on and off the lot.
  • Must be able to work autonomously and take ownership on assigned tasks.
  • Must assure the highest level of customer experience and satisfaction.


Requirements (a.k.a. What You Need to Get the Job Done)
  • Associates or bachelors preferred OR equivalent experience.
  • 3+ years of related work experience such as customer service, sales, or retail industry.
  • Valid driver's license and acceptable driving record for the previous 3 years.
  • Must be at least 18 years of age.
  • Ability to pass a drug test and a background check.


So What About the Perks? Perks matter
  • Medical, dental, and vision, oh my DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
  • But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
  • Growth Opportunities. You grow, I grow, we all grow But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
  • Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
  • Wellness Program. Health is wealth This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities
  • Gratitude is Green. We offer competitive pay across the organization, because, well... money matters
  • Consistent Work Schedule. We are strong believers in work/life balance. We're closed on Sundays to give our employees valued time with family and friends.
  • Teamwork, Makes the Dream Work. Be part of a winning team and get winning results. Monthly bonus share, sales contests, and other perks to recognize a job well done.
  • World Class Training and Development. Starting as a Customer Sales Guide, you can quickly certify on higher levels and prepare for the next role with our manager training programs.
  • Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.


Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment

  • Customer Sales Guide

    3 weeks ago

    Sacramento, CA, United States DriveTime Full time

    What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right...

  • Customer Sales Guide

    3 weeks ago

    Albuquerque, NM, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...

  • Customer Sales Guide

    4 weeks ago

    Sacramento, CA, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...

  • Customer Sales Guide

    2 months ago

    Colorado Springs, CO, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...

  • Customer Sales Guide

    2 months ago

    Owings Mills, MD, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...

  • Customer Sales Guide

    2 months ago

    Owings Mills, MD, United States DriveTime Full time

    What's Under the HoodDriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...

  • Customer Experience Guide

    2 weeks ago

    Gainesville, FL, United States DriveTime Full time

    What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right...

  • Customer Experience Guide

    3 weeks ago

    Jackson, MS, United States DriveTime Full time

    What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right...

  • Customer Experience Guide

    1 month ago

    7301 South Blvd Charlotte, United States DriveTime Full time

    What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms...

  • Customer Service and Sales Support

    3 weeks ago

    Charlotte, NC, United States EMG National, Inc Full time

    We’re seeking a driven and experienced Customer Service Manager to join our marketing and sales team as a Customer Service and Sales Support Representative. If you have a knack for building strong customer relationships and a genuine passion for helping others, we want to hear from you! The ideal candidate is customer-oriented, has exceptional...

  • Jewelry Sales Associate

    1 month ago

    , NC, United States Reeds Jewelers Full time

    About UsAt REEDS Jewelers, we're a family-owned and operated business with a rich history of providing exceptional customer service and quality merchandise. With 78 years of experience, we've built a reputation for excellence in the jewelry industry.Job DescriptionWe're seeking a driven sales professional to join our team as a Sales Professional for Fine...

  • Wellness Guide

    2 weeks ago

    Springfield, MA, United States Holistic Industries Full time

    Role: Wellness Guide Location: Springfield, MA Full Time We are Growers, We are Wholesalers, We are Producers, We Are Budtenders, We are Retailers, We are Partners, and We are Hiring Your Impact: Deliver a friendly, welcoming, and memorable Liberty experience for every customer Foster a warm and knowledgeable environment that encourages repeat...

  • Sales Associate

    15 hours ago

    Charlotte, NC, United States Chico's Full time

    Join our chic team, dedicated to a styling and social experience that inspires women to express their individuality. POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including...

  • Sales Lead

    15 hours ago

    Charlotte, NC, United States Soma Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today! POSITION OBJECTIVE: The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and...

  • Medical Sales Representative

    3 weeks ago

    Charlotte, NC, United States Rehab Medical Full time

    Jumpstart your career at Rehab Medical, one of the nation’s leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company’s mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...

  • Account Executive

    3 weeks ago

    Charlotte, NC, United States Glew Full time

    Join Glew, the company that’s redefining data intelligence for commerce brands around the world.We’re a rapidly growing SaaS company on a mission to help businesses harness the power of data to fuel growth, automate critical processes, and unlock profitability. Trusted by the world’s leading brands and over 8,000 stores, Glew provides a centralized...

  • Sales Associate

    15 hours ago

    Charlotte, NC, United States White House Black Market Full time

    Join our fashion-obsessed team, dedicated to a styling and social experience that makes women feel beautiful. POSITION OBJECTIVE: The Sales Associate is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a...

  • Sales/Customer Specialist

    1 month ago

    Tyler, TX, United States CarMax Full time

    6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and...

  • Sales Lead

    4 weeks ago

    Charlotte, NC, United States Soma Full time

    We are customer obsessed, innovative, and have the best culture in retail. Join our team today!POSITION OBJECTIVE:The Sales Lead is responsible for supporting Management in in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including great customer experience and...

  • Customer Specialist

    4 weeks ago

    Wilmington, NC, United States CarMax Full time

    6022 - Wilmington - 6030 Market Street, Wilmington, North Carolina, 28405CarMax, the way your career should be! About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...