Executive Director, Market Access Operations

About Pacira

Pacira BioSciences, Inc. is a leading provider of non-opioid pain management and regenerative health solutions dedicated to improving outcomes for health care practitioners and their patients. Our in-depth knowledge of non-opioid pain management, coupled with our passion for advancing patient care, drives our commitment to providing solutions that address unmet medical needs and improve clinical results.

Why work with us?

Rarely do you have an opportunity to do work that really matters. What drives us is our mission. What makes us successful are our people. At Pacira, you are part of an inclusive culture that fosters collaboration, growth, and innovative thinking - a place where you can make an impact and help change the standard of care in non-opioid pain management. Be part of our movement, let’s pursue excellence together.

Summary:

The Executive Director, Market Access Operations will spearhead the strategic oversight and operational excellence of market access initiatives, encompassing comprehensive management of product distribution across all trade channels. This role will drive the strategic deployment and tactical execution of distribution strategies for Exparel, iovera and ZILRETTA, including Deal Desk operations, pricing input, and contract management. The Executive Director will be pivotal in fostering and cultivating robust customer relationships and will lead the development and execution of business plans tailored to trade channel stakeholders such as wholesalers, distributors, and specialty pharmacies. Additionally, this individual will chair the pricing and contracting subcommittee, providing high-level guidance and ensuring alignment with organizational goals. The role will be based in the San Francisco bay area.

Essential Duties & Responsibilities:

• Co-Develops, executes, and tracks the GPO, IDN, and payer strategy along with the SVP of Market Access, the Executive Director of National Accounts and ED of payer accounts to optimize the patient experience for all products requiring physical distribution within assigned accounts.
• Leads all aspects of wholesale/distributor account business planning and execution aligned to channel management operating plan including scheduling business meetings and leading agenda setting.
• Ensures product stocking goals are met to support new product launch and ongoing business needs with all accounts.
• Effectively leads, negotiates, and manages all distribution/wholesaler agreements and proposes favorable contract terms and evaluates opportunities to continue to drive business through our wholesale and specialty distributor partners with pricing/contracting committee review/approval.
• Partnering with National Accounts and payer accounts to develop effective strategies to maximize business opportunities and review and provide input on customer contracts.
• Manages a trade operations team responsible for:
  • Ensuring customer sales occur within terms and conditions of negotiated agreements and providing timely solutions to any issues that may arise.
  • Reviewing sales and chargeback transactions to ensure alignment to contracts, eligibility, and compliance with the company’s chargeback policy; Managing day to day relationships and conduct business reviews in conjunction with Finance and Commercial Operations, with all wholesalers and specialty distributors to resolve issues associated with unapplied chargebacks, rebates, promotions, and other operational challenges.
  • Working cross-functionally with finance, data analytics, and field operations team.
  • Analyzing sales data and providing timely information to support chargeback accruals for quarter and annual closes.
  • Facilitating the timely resolution of issues associated with accounts receivable aged outstanding balances, including working with third party logistical provider (3PL) and internal stakeholders, to address issues such as short payment, unauthorized deductions, aged outstanding balances, unapplied/open credits.
  • Managing the relationship with 3PL service provider including coordinating business reviews, ensuring timely receipt of sales and chargeback data, timely shipping, exceptional customer service, processing of returns, etc.
• Sets recommendations to the pricing/contracting committee on Deal Desk pricing matrix and any potential recommendations outside said matrix.
• Manages the contract administrations and works closely with sales operations on data analytics on success factors.
• Develops and ensures completion of annual plan for assigned key customer accounts and keeps management informed about progress and team members engaged in plan deliverables. Include cross-functional teams.
• Evaluates, provides input, collaborates cross functionally, and executes end user customer contracting process as well as assessing the long-term value impact.
• Acts as the primary contact points for each customer to facilitate resolution of issues, support new product launches, and enable pharmacy programs/collaborations via wholesale distribution.
• Maximize process efficiencies, ensure processes have effective internal controls and meet business needs on a timely basis.

Supervisory Responsibilities: This position has supervisory responsibility.

Education and Experience:

• Bachelor's degree minimum required; MBA preferred.
• Minimum 15 years of experience in the pharmaceutical industry with demonstrated channel management in Trade distribution experience.

Qualifications:

• Deep knowledge of product markets in the pharmaceutical industry.
• Knowledge of and experience with channel management (Wholesaler/Specialty Distributor/3PL, GPO, Hospital, Payer).
• Highly motivated, demonstrated excellent analytical abilities and effective oral and written communication skills.
• Pricing and contracting experience preferred.
• Demonstrated ability to work cross functionally in a supportive team environment.
• Ability to prioritize multiple tasks/requirements.
• Advanced Microsoft Excel and PowerPoint skills.
• Ability to travel 40-50%.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, talk, move between spaces, reach with hands and arms and stoop. Close vision and the need to focus on computer screen, use of hands, fingers and wrist to type on keyboard and manipulate mouse.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Position will be based remotely. Employee will work from his/her home office setting and occasionally from a Pacira Corporate office setting.

Benefits:

• Medical, Prescription, Dental, Vision Coverage.
• Flexible Spending Account & Health Savings Account with Company match.
• Employee Assistance Program.
• Mental Health Resources.
• Disability Coverage.
• Life insurance.
• Critical Illness and Accident Insurance.
• Legal and Identity Theft Protection.
• Pet Insurance.
• Fertility and Maternity Assistance.
• 401(k) with company match.
• Flexible Time Off (FTO) and 11 paid holidays.
• Paid Parental Leave.

The base pay range for this role in California is $236,000 per year to $324,500 per year. The range is what we reasonably expect to pay for this role. The range considers a wide range of factors that are considered in making compensation decisions, including but not limited to: geographic markets, business or organizational needs, skill sets, experience, training, licensure, and certifications.