Jira Service Desk Developer

3 weeks ago

San Diego CA United States Ignite Digital Federal Services Full time

Are you searching for an opportunity to take your career to the next level? Ignite Digital Services is a fast-growing digital transformation company specializing in data and systems integration solutions for the national security sector. Our small business applies data science, program management, and technical consulting expertise to help clients implement data-driven approaches that maximize operational efficiencies.


We've redefined what it means to be a leader in our industry by creating and maintaining effective and rewarding working relationships with our clients, partners, and internal team members. Our company culture is built upon a team-based approach, which offers continuous opportunities for personal growth and innovation while providing unmatched value to our clients.


Perks of Working at Ignite Digital Services:


  • Competitive pay and benefits, including PTO
  • Education stipends and referral bonuses
  • Compelling work with the U.S. federal government
  • Strong emphasis on volunteer and community engagement
  • Opportunity to shape the future of our industry
  • Supportive colleagues and management who invest in your growth

Ignite Digital has an exciting opportunity for a Jira Service Desk Developer to support our client engagements within the federal government. The ideal candidate is a self-starter with strong analytical skills and a strong work ethic. This position serves an important role in supporting the Navy's NIWC Pacific Process Automation team through Jira/Confluence apps. The Developer will troubleshoot, debug, maintain, and improve existing processes by developing solutions within Jira, using Adaptavist ScriptRunner, automation, various elements connections, workflow, and Agile/SCRUM development methodologies. The role will have a hybrid schedule, with 2-3 days on-site per week.


Responsibilities:


  • Develop within the JIRA infrastructure, utilizing the platform to process and deliver actionable workflows to clients and end users for strategic decision making
  • Evaluate, develop, and implement solutions within current business processes to optimize efficiencies in collaboration with financial process SMEs
  • Design and deliver dashboards that reconcile key performance and operational data for the command to drive actionable objectives
  • Script development to support JIRA service center
  • Identify methods to collect, analyze, and manage data with the goal of making recommendations to improve data quality and the efficiency of the command
  • Evaluate the performance and applicability of tools against customer and client requirements
  • Foster collaborative business relationships with stakeholders, business partners, and team members
  • Collaborate with Navy clients on enterprise reporting and objectives
  • Translate high-level business requirements into functional specifications and reports

Minimum Qualifications:


  • Ability to obtain a DoD security clearance
  • Bachelor's Degree in Computer Science, Information Technology, Data Science, Finance, Business, Economics, or other related field
  • Experience developing, implementing, and supporting the usage of JIRA toolkits
  • Advanced knowledge in JIRA Software and JIRA Service Management
  • Intermediate knowledge in Confluence and Confluence apps/plug-ins
  • Intermediate/advanced knowledge in JIRA apps, such as:
    • Actions for JIRA Service Desk
    • Adaptavist ScriptRunner for JIRA
    • Automation for JIRA
    • Elements Connect, Copy, and Sync
    • Enterprise Mail Handler (JEMH) for JIRA Data Center
    • JIRA Misc
    • Workflow Extensions
    • JIRA Workflow Toolbox
    • Rich Filters
    • Smart Attachments
    • Xporter
    • Extension for JIRA Service Desk
    • Workflow Powerbox
    • JIRA Assets
  • Knowledge of regression testing after JIRA/Confluence upgrades
  • Intermediate knowledge of data visualization and dashboards
  • Knowledge of Agile/SCRUM development methodology
  • Knowledge of Business Process Model and Notation (BPMN)
  • Strong customer service experience
  • Strong communication skills
  • Experience working with a variety of stakeholders, from managers to technical resources, to include the translation of business requirements into operational measures and reports
  • Demonstrated experience in handling large data sets and communication through reports
  • Ability to take initiative and work independently, and quickly transition to reassess priorities

Preferred Qualifications:


  • Active DoD security clearance
  • Experience with DoD/NAVWAR business practices, data management systems, and processes
  • Knowledge of the system development life cycle, software project management approaches and requirements, design and test techniques including experience working in a DevOps/DevSecOps delivery environment
  • Experience with Enterprise Resource Planning (ERP) systems
  • Experience in mentoring/training/coaching others in technical concepts
  • Adapts quickly to new situations, is willing to learn new technologies and works well in a team environment, leading individual projects without the need for supervision

*Ability to obtain a DoD Government Security Clearance is mandatory for this position*


Salary: $100,000+ to align with education & experience


Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information.


Ignite Digital Services is a Small Business committed to providing exceptional service to government agencies at competitive prices. The capabilities and experience of our staff and our extensive industry relationships distinguish Ignite Digital Services among government contractors.


Ignite Digital Services is an EEO/AA/Disability/VETS Employer. Hiring, promotion, transfer, compensation, benefits, discipline, termination, and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status.


For individuals who would like to request an accommodation, please visit this link (CA) or this link (SC) or contact Human Resources. Ignite Digital Services will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal employment opportunity, employment eligibility requirements or related matters. Nor will Ignite Digital Services require, in a posting or otherwise, U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract.

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