IT Service Desk Lead

1 week ago


San Diego, California, United States Rady Children's Hospital Full time

Job Summary:
The IT Service Desk Manager at Rady Children's Hospital oversees a team of analysts, vendors, and resources handling incidents and service requests. Responsibilities include managing inquiries related to hardware, software, applications, and systems. The manager coordinates and assigns work to analysts, communicates expectations, deadlines, and service levels, and develops training programs to standardize operations. Additional duties encompass staff management, including hiring, terminations, evaluations, and providing ongoing feedback.

About Us:
Rady Children's Hospital is committed to maintaining effective service desk operations and ensuring high-quality support to the organization.

Responsibilities and Qualifications:
This role requires 2 years of experience with a bachelor's degree preferred. A strong understanding of ITSM tools and processes is essential for success in this position. As a manager, you will be responsible for overseeing a team of analysts, coordinating work assignments, and developing training programs to improve operations.

Salary and Benefits:
The estimated salary for this position ranges from $48,000 to $66,000 annually, based on qualifications and experience. Rady Children's Hospital offers competitive compensation and benefits, including regular market reviews to ensure equity within the organization.


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