Coordinator, Order Management

20 hours ago

Washington DC United States Valid8 Financial, Inc. Full time

The Order Management Coordinator is responsible for managing and overseeing the entire order cycle, ensuring efficiency and timely processing of orders. This role is vital in supporting direct and distributor accounts. The Order Management Coordinator is the link between customers, sales teams, and operations departments, coordinating order details, shipment schedules, and delivery processes.

A coordinator in Order Management plays a critical role in ensuring that Precor’s order processing, tracking, and delivery systems run smoothly. This position requires a blend of customer service, logistics, and administrative skills.

The ability to speak Spanish is required for this role, French is preferred. This must be listed on your resume to be considered.

*Although this role is remote, candidates should be able to work Pacific standard office hours.*

Responsibilities
  • Process customer orders accurately and efficiently, from order entry through to delivery.
  • Ensure all orders comply with company policies and customer requirements.
  • Act as the primary point of contact for customer inquiries related to orders, providing timely updates on order status, changes, and delivery schedules.
  • Assist in managing inventory databases and updating product information as needed.
  • Work closely with operations and warehouse teams to schedule shipments, select appropriate shipping methods, and ensure timely delivery.
  • Manage shipping documentation and compliance with shipping regulations.
  • Address and resolve any issues that arise throughout the order process, including delays, product shortages, or shipping errors. Work proactively to prevent order-related issues.
  • Prepare regular reports on order status, inventory levels, and shipping efficiency.
  • Analyze data to identify trends, areas for improvement, and opportunities for cost savings.
  • Cross-functional partner with sales, finance, and production teams to ensure alignment of order fulfillment, invoicing, and customer requirements.
Qualifications
  • 2-year degree in Business Administration or related field.
  • 2+ years of previous experience in order management, customer service, or logistics.
  • Strong organizational multitasking skills, with the ability to manage multiple priorities.
  • Excellent communication and interpersonal skills, capable of working effectively with customers, team members, and external partners.
  • Fluency in Spanish required.
Preferred Qualifications
  • Bachelor's Degree emphasis in Business Administration, Logistics, or a related field.
  • Proficiency in order management (SAP).
  • Fluency in French preferred.

Pay Range: $24.00 to $29.00 per hour.

The pay range represents the low and high end of the anticipated pay range for this position based at our Woodinville, WA headquarters. The actual pay offered for this position will depend on numerous factors including individual performance, business objectives, and if the location for the job changes.

As an organization, one of our top priorities is to maintain the health and well-being of our employees and their families. To achieve this goal, we offer robust and comprehensive benefits including:

  • Medical, dental and vision insurance.
  • Generous paid time off policy.
  • Short-term and long-term disability.
  • Access to Employee Assistance Program; including access to mental health services.
  • Pet insurance and so much more
About Precor

Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers, trainers, business owners, and operators alike, we take pride in offering world-class fitness solutions across over 13,000 facilities and 100+ countries.

Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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