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Program Manager and Quality Manager for USPTO IT Support

1 month ago

Washington DC United States Management Applications, Inc. Full time

Program Manager and Quality Manager for USPTO IT Support

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking a Program Manager and a Quality Manager for a long-term contract with the US Patent and Trademark Office (USPTO).

The mission of the United States Patent and Trademark Office (USPTO) is to promote industrial and technical progress and to strengthen the national economy through the administration of laws and regulations related to United States patents and trademarks. USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish.

Program Manager

The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. USPTO’s preferred minimum qualifications for this position includes the following:

  1. Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in planning, setting deadlines, leading and directing the work to others, monitoring project completion, as well as allocating people and resources to individual team/task order.
  2. Bachelor’s degree in the related subject area.

Quality Manager

The Quality Manager must have demonstrated the ability to manage a program similar in size and complexity as the EUS. USPTO’s preferred minimum qualifications for this position includes the following:

  1. Eight (8) years or more demonstrated experience in the field or in a managerial related area in which he or she has experience in managing SLA, quality policies, procedures, processes, programs, and practices, to assure that the team of continuous performance to meet customer requirements.
  2. Possess at least a Bachelor’s degree in the related subject area.

Areas of IT Support for the USPTO:

  1. Desktop Deployments and Moves
  2. Desktop Field Support
  3. Warehouse Operations Support
  4. Technical Writing / Document Development
  5. Test & Evaluation Hardware Support
  6. Security Operations & Enterprise Monitoring
  7. Release Control Branch Support
  8. Network Operations & Maintenance
  9. Network Cabling
  10. Collaboration Services and Support
  11. Authorization & Assessment (A&A)
  12. Remote Site End User Support
  13. Electronic Business Center Support
  14. Future Requirements

Job Application Instructions:

To be considered for these positions please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.

Compensation:

Compensation will be commensurate with experience and minimum salary requirements.

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