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Ramp Manager

2 months ago

Chicago IL United States Swissport International AG Full time
OverviewAre you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.Job SummaryTo efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers. The expected pay rate is $95,000/YR DOE. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.Your ActivitiesPlanning
  • Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager.
  • Efficient Resource Planning (manpower, equipment).
  • Must comply with Swissport's standard operating procedures (SOPs) and policies.Quality Management
    • Ensure service levels are achieved.
    • Maintain close and effective business relationships with customers and various control authorities such as Airport Management, Customs, Immigration.
    • Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment.Controlling & Reporting
      • Monitor and control performance KPIs such as baggage delivery/handling, on-time arrivals/departures, etc. and ensure they are within established goals.
      • Ensure that all records of all transactions relating to the operation are maintained.
      • Ensure that administrative and control policies and procedures are maintained.
      • Assure all employees comply with company rules and procedures and other authority requirements.
      • Take disciplinary action with subordinates as needed.Supporting
        • Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs.
        • Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation.
        • Solves conflicts/irregularities and takes appropriate action.
        • Participate in meetings internally and externally as may be required.
        • Implements and monitors the local emergency plan.Your Profile
          • Bachelors or Associates degree a plus, but not required.
          • 3-5 years of managerial experience in ground handling operations with a strong focus on procedural compliance, safety practices, and continuous improvement processes.
          • Proven ability to work independently and as part of a team.
          • Highly motivated self-starter, who can effectively prioritize, multi-task and manage to accomplish objectives within prescribed deadlines.
          • Excellent organizational skills with attention to detail.
          • Strong knowledge of ground handling operations and services.
          • Outstanding communication skills including written, oral, interpersonal, and presentation.
          • Ability to be "on call" 24/7 for emergencies.
          • The nature of this position demands discretion, good judgment, and prompt, accurate decision-making, as well as the management of complex situations.
          • Strong proficiency in Microsoft suite of programs, including Word, PowerPoint, Outlook, and Excel.
          • Ability to work under pressure.
          • Must be able to work in inclement weather.What We Offer
            • 401(k)
            • Dental insurance
            • Health insurance
            • Life insurance
            • Paid time off
            • Retirement plan
            • Tuition reimbursement
            • Vision insuranceAt Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.Visit our website at to learn more about Life at Swissport.Join Swissport today and be part of a team that connects the world of aviation
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