IT Support Specialist Level 2

1 week ago


McLean VA United States AVASO Technology Solutions Full time

Position: -IT Support Specialist Level 2

Employment Type: - Full Time Employment

Role: - Onsite

Location:- McLean, Virginia, United States

Requirement:- US citizenship required.


Job Description

The IT Support Specialist Level 2 – Desktop Technician will provide day to day localOnsite desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software, and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have 3 years’ experience in Windows Desktop support.


Position Responsibilities and Functions

  • Provide first/second level contact and problem resolution for customer issues.
  • Work with Third Party Vendors to remediate complex AV issues as needed.
  • Provide timely communication on issue status and resolution.
  • Maintain ticket updates for all reported incidents.
  • Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
  • Should have basic knowledge of Mac operating system, to support Apple pc users.
  • Install, upgrade, support and troubleshoot for printers, computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Performs remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  • Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  • This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
  • Experience troubleshooting Active Directory, TCP/IP networks, and common PC systems, Microsoft Exchange and Office 365.
  • Experience working with WANs, LANs, TCP/IP, Firewalls, Routers, and Switches.


Candidate Required Minimum Qualifications and Skills

  • Bachelor’s degree or equivalent in Computer Science or related field.
  • CompTIA A+, Microsoft Certified Professional (MCP), Network+ or Security + is preferred.
  • Minimum of 18 months years of IT experience.
  • Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
  • Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
  • Proven analytical, troubleshooting, and problem-solving skills.
  • Proven ability to multi-task, effectively determine priorities and meet SLA’s.
  • Excellent communication relationship-building and internal customer service skills.
  • Adaptable and flexible in a fast-changing industry and work environment.
  • In addition, the IT Support Specialist Level 2 Technician will mentor and assist Band 1 technicians in their work and provide support to Band 3 Engineers in resolving tickets.
  • Driver’s license and personal vehicle with the ability to travel within a radius daily to pick-up parts at designated pick-up and drop-off location and to support various end-clients.
  • 3 years’ experience with hands-on IT support troubleshooting PCs/laptops and telecommunication equipment.
  • Strong knowledge and experience with computer/server hardware and software trouble shooting (experience on DELL hardware and servers is a plus).



  • McLean, United States AVASO Technology Solutions Full time

    Position: -IT Support Specialist Level 2Employment Type: - Full Time EmploymentRole: - OnsiteLocation:- McLean, Virginia, United States Requirement:- US citizenship required.Job DescriptionThe IT Support Specialist Level 2 – Desktop Technician will provide day to day local\Onsite desktop support, receive inbound calls, answer questions, troubleshoot and...


  • McLean, Virginia, United States Zillion Technologies Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide top-notch support for Windows 10/11 OS, Active Directory, Office 365, and networking.Responsibilities:Deliver level 1-1.5 support for internal customers via various channelsEnsure customer satisfaction by meeting needs in a timely and courteous mannerAdvocate for end...


  • Miami, FL, United States Orbital Solutions Full time

    Job Title: Level 2 Systems & Network Support EngineerTechnology: Networking, Cisco, SonicWall, M365, VMware & Hyper-VLocation: Remote, Miami, FLJob Type: Direct HireTarget Salary Range: $80-85KJob Overview: Join our dynamic team as a Level 2 Systems & Network Support Engineer, where you'll play a crucial role in maintaining the stability, security, and...


  • McLean, United States Level Up Full time

    Overview About Level Up Level Up, LLC, a wholly-owned subsidiary of AVIAN, represents a fusion of innovation, reliability, and top-tier cyber security and IT solutions. As a Virginia-based small business with over 150 years of collective experience, we pride ourselves on providing industry-leading expertise, big data analytics, and all-source research and...

  • Mid-Level Accountant

    11 hours ago


    Leesburg, VA, United States ALTA IT Services Full time

    Mid-Level Accountant (Federal) Direct Hire with Benefits Package While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Hybrid: Leesburg, VA office 2 days a week | Travel to DC: Possible travel to DC once a week Must be able to obtain Public Trust clearance...


  • Irving, TX, United States Elan Partners Full time

    IT Help Desk Support – Level 2 SupportDirect HireNo sponsorshipOnsite position (5 days/week)Requirements:Strong knowledge of PC/Mac (a plus for MAC) environments, including: hardware, software, and printers.Customer oriented mindset with the ability to relay technical information into understandable terms for employees and customers.Ticketing System...


  • , MI, United States Kesta IT Full time

    Job Title: End User Support EngineerWe are seeking a highly skilled End User Support Engineer to join our team at Kesta IT. As a key member of our technical staff, you will be responsible for designing, implementing, and supporting complex contact center solutions.Key Responsibilities:Lead the implementation and support of contact center solutions, working...


  • Mount Vernon, NY, United States Insight Global Full time

    Must-haves 2-3+ years in an IT support role Experience troubleshooting hardware and software incidents Basic network understanding, troubleshooting Wi-Fi connectivity, understanding of fundamentals such as TCP/IP, DNS, LAN/WAN, etc. Strong recent experience with que management, working with a ticketing system Experience managing user accounts in Active...


  • Middleburg, VA, United States eXcell Full time

    At CompucomStaffingyou’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.We are currently seeking a qualified Level 2Field Service Technician for an onsite position in Middleburg, VA. This Technician will be responsible for managing a designated...


  • McLean, Virginia, United States The MITRE Corporation Full time

    The MITRE Corporation is seeking a talented Executive Support Specialist to join our Service Desk team.The role is a demanding, high-visibility frontline concierge position supporting our most senior executives and VIPs by offering both in-person and remote support on a wide range of IT and AV equipment, software, and conferencing systems.The ideal candidate...


  • McLean, Virginia, United States M.C. Dean, Inc. Full time

    We're seeking a highly skilled Technical Support Specialist to join our team at M.C. Dean, Inc.About the Role:As a Technical Support Specialist, you will be responsible for performing daily systems analysis and proactive preventative maintenance to ensure system health.You will obtain, analyze, and interpret trouble tickets to determine the appropriate...


  • Arlington, VA, United States Gridiron IT Full time

    eDiscovery/Forensics SpecialistLocation: Arlington, VA or Washington, DC.Work Type: Hybrid – expected on-site 20% in Arlington, VA or Washington, DC offices.Remote Work: Yes.DescriptionGridiron IT is looking to hire an eDiscovery/Forensics Specialist to support a government program. This person will be responsible for providing investigation and analysis...


  • Mclean, United States Capital One Full time

    West Creek 4 (12074), United States of America, Richmond, VirginiaPrincipal Associate, Support SpecialistThis role will provide communication and coordination for a geographically dispersed enterprise workforce, acting as a liaison between the Support Organization and its partners. Responsible for communication and coordination with internal and external...


  • McLean, United States Cherokee Nation Businesses Full time

    Job DescriptionMission Support Specialist This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. The Mission Support Specialist will assist with CBP's Administrative, Data Management and Maintenance & Repair (M&R) Coordination and Reporting tasks. Compensation & Benefits: Estimated...


  • McLean, United States Cherokee Nation Businesses Full time

    Job DescriptionMission Support Specialist This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered. The Mission Support Specialist will assist with CBP's Administrative, Data Management and Maintenance & Repair (M&R) Coordination and Reporting tasks. Compensation & Benefits: Estimated...


  • McLean, United States By Light Professional IT Services Full time

    Network Installation Specialist - SeniorJob Locations US-Remote w/ TravelID 2023-8853# of Openings 1Category NetworkClearance Tier 3 - Secret/ADP IICompany OverviewNetwork Installation Specialist, Senior will be assigned responsibilities for performing installation of telecommunications equipment and components and identifying and resolving problems...


  • , MI, United States Teksystems Careers Full time

    Job Title: Administrative Support SpecialistWe are seeking an experienced Administrative Support Specialist to join our team at Teksystems Careers. As an Administrative Support Specialist, you will provide high-level administrative support to our executives and teams, ensuring seamless day-to-day operations and exceptional customer service.Key...


  • Fort Belvoir, VA, United States SOSi Full time

    Overview:SOS International LLC (SOSi) is seeking a highly qualified Customer Support IT Specialist to join our team in support of our government customer. The Customer Support IT Specialist will provide technical assistance and support to end users to resolve IT related issues related to the ARIMS family of applications.Essential Job Duties:Respond to and...


  • McLean, United States Millbrook Support Services Full time

    Take your career to the next level with Millbrook! Exciting opportunities await for a Home Health RN! Millbrook specializes in placing healthcare providers of varying specialties with clients throughout the United States. Want to work for a company that truly invests in your future? Along with offering providers attractive assignments with our world-class...


  • , MA, United States Morph Management Full time

    Morph Management is seeking a skilled Customer Support Specialist to join our team. As a key point of contact for our customer accounts, you will initiate, maintain, and sustain relationships with each of our customers to drive revenue growth and ROI. Our Customer Support Specialist will be responsible for executing engagement strategies, connecting with...