Technical Support Specialist

7 days ago


McLean, Virginia, United States Zillion Technologies Full time

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide top-notch support for Windows 10/11 OS, Active Directory, Office 365, and networking.

Responsibilities:

  • Deliver level 1-1.5 support for internal customers via various channels
  • Ensure customer satisfaction by meeting needs in a timely and courteous manner
  • Advocate for end users to ensure high-quality and timely service

Qualifications:

  • 1+ years' experience in enterprise level desktop support
  • Strong knowledge of Microsoft Office 365 products
  • Experience using ITSM applications (preferably ServiceNow)
  • Good attitude and excellent attendance

About Zillion Technologies:

Zillion Technologies is a leading provider of innovative technology solutions.



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