Client Service Representative
2 days ago
Practice: Since the 1960s, we've been taking care of pets and their people in our local community.
As a respected veterinary hospital, everything we do, from the careful design of our hospital to the selection of our staff, is done to ensure the comfort and well being of our patients and their owners. It is our goal to educate and involve clients in developing an individualized preventative health care plan that is best for their special companions. Because we are a family owned practice, our sta
Position Purpose: Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction. In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.
Credentialed Technician Competencies: Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities: Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Processes cash, checks, charge card payments and credit account payments.
Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assists in the updating of client/patient files, as needed.
Prepares and sends client correspondence.
Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
Performs a backup of the computer system on a regular basis, as directed.
Performs and oversees the performance of posting daily business.
Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
Answers incoming telephone calls applying proper telephone etiquette.
Presents clients with medications, instructions, new client kits and any other take home items.
Handles emergency situations with great care, patience, and following established clinic policies and procedures.
Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements/Qualifications: Ability to work on weekends as required
High school diploma or equivalent
Previous veterinary experience preferred
Client satisfaction references preferred
Practices OSHA safety techniques including proper PPE
Benefits Offered: Paid time off
Health insurance; dental insurance; vision insurance
Retirement benefits or accounts
Bonus incentive
Flexible work schedules
Career and professional development
Employee Assistance Program
Employee Referral Program
Benefits offered may vary depending on full or part time employment status according to company policy.
Pay Range: USD $19.00 - USD $21.00 /Hr.
-
Client Service Representative
1 day ago
Rowley, United States Heartland Veterinary Partners LLC Full timePractice: Since the 1960s, we've been taking care of pets and their people in our local community. As a respected veterinary hospital, everything we do, from the careful design of our hospital to the selection of our staff, is done to ensure the comfort and well being of our patients and their owners. It is our goal to educate and involve clients in...
-
Patient Service Representative
2 weeks ago
Rowley, Massachusetts, United States Mass General Brigham Full time{"title": "Patient Service Representative", "description": "About UsAt Mass General Brigham, we are committed to delivering exceptional patient care and innovative medical practices. Our team of healthcare professionals is dedicated to making a positive impact on the lives of our patients and the community we serve.We are seeking a highly skilled and...
-
Customer Service Representative
2 days ago
Rowley, Massachusetts, United States BJ's Wholesale Club Full timeCustomer Service RepresentativeBJs Wholesale Club is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our membership programs.Key Responsibilities:Provide...
-
Client Service Representative
6 days ago
, MA, United States Hire Talent Full timeJob DescriptionAs a Client Service Representative at Hire Talent, you will play a critical role in servicing and maintaining oversight of assigned client relationships. Your primary responsibility will be to understand your clients' needs and provide exceptional support to ensure high client satisfaction.The ideal candidate will have a strong analytical and...
-
Patient Service Representative
2 days ago
Rowley, Massachusetts, United States Mass General Brigham Full timeAbout UsAt Mass General Brigham, we're committed to delivering exceptional patient care and innovative medical practices. Our team of over 400 physicians, nurse practitioners, and other healthcare professionals work together to discover new ways to improve patient outcomes and enhance our practices.We're seeking a full-time Patient Service Representative to...
-
Client Service Representative
3 weeks ago
South Weymouth, Weymouth, MA , USA, United States VCA Animal Hospitals Full timeClient Service RepresentativeVCA South Shore (Weymouth) Animal Hospital is seeking an experienced Client Service Representative to join our administrative team. As the face of VCA, this role is responsible for providing outstanding customer service and facilitating access to medical care for our patients.Key Responsibilities:Provide excellent client service,...
-
Rowley, Massachusetts, United States Mass General Brigham Full timeAbout UsAt Mass General Brigham, we are a leader in innovative medical practices. Our team of over 400 physicians, nurse practitioners, physician assistants, and other care professionals is dedicated to delivering exceptional patient care and advancing the field of medicine.Job SummaryWe are seeking a highly skilled and customer-focused Patient Service...
-
Client Service Representative
2 weeks ago
South Weymouth, Weymouth, MA , USA, United States VCA Animal Hospitals Full timeClient Service Representative Job DescriptionVCA South Shore (Weymouth) Animal Hospital is seeking an experienced Client Service Representative to join our administrative team.Key Responsibilities:Provide exceptional client service, including greeting visitors warmly and guiding clients and their pets to exam rooms.Maintain an organized workspace and handle...
-
Patient Service Representative, Family Medicine
3 weeks ago
Rowley, United States Mass General Brigham Full timeDescription: About Us North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone—to the benefit of everyone we serve. We continually seek the best ways to streamline care for both patients and providers. Our medical team of...
-
Patient Service Representative, Family Medicine
3 weeks ago
Rowley, United States North Shore Physicians Group(NSPG) Full timeAbout Us North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve. We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400...
-
Patient Service Representative, Family Medicine
3 weeks ago
Rowley, United States NorthShore Physicians Group Full timeDescription About Us North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve. We continually seek the best ways to streamline care for both patients and providers. Our medical team of...
-
Patient Service Representative, Family Medicine
2 weeks ago
Rowley, United States Mass General Brigham Full timeDescription: About Us North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyoneto the benefit of everyone we serve. We continually seek the best ways to streamline care for both patients and providers. Our medical team of...
-
Rowley, United States Mass General Brigham Full timeDescription: About Us North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyoneto the benefit of everyone we serve. We continually seek the best ways to streamline care for both patients and providers. Our medical team of...
-
Client Service Representative
3 weeks ago
South Weymouth, Weymouth, MA , USA, United States VCA Animal Hospitals Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Client Service Representative to join our team at VCA Animal Hospitals. As a key member of our administrative staff, you will play a vital role in providing exceptional customer service and support to our clients and their pets.Key ResponsibilitiesClient Service: Provide warm and welcoming...
-
Client Service Representative
4 weeks ago
South Weymouth, Weymouth, MA , USA, United States VCA Animal Hospitals Full timeJob Summary:VCA Animal Hospitals is seeking a highly skilled and compassionate Client Service Representative to join our team. As the face of our hospital, you will be responsible for providing exceptional customer service to our clients and their pets.Key Responsibilities:Client Service: Greet visitors warmly, guide clients and their pets to exam rooms, and...
-
Client Service Representative
4 weeks ago
South Weymouth, Weymouth, MA , USA, United States VCA Animal Hospitals Full timeAbout the RoleVCA Animal Hospitals is seeking an experienced Client Service Representative to join our administrative team. As the face of our organization, this role is responsible for providing exceptional customer service and ensuring a positive experience for our clients and their pets.Key ResponsibilitiesProvide warm and welcoming greetings to clients...
-
Client Service Representative
2 weeks ago
Boxford, MA, United States Heartland Veterinary Partners LLC Full timeJob DescriptionPractice:Since the 1960s, we've been taking care of pets and their people in our local community. As a respected veterinary hospital, everything we do, from the careful design of our hospital to the selection of our staff, is done to ensure the comfort and well being of our patients and their owners. It is our goal to educate and involve...
-
Veterinary Client Service Representative
3 weeks ago
South Weymouth, Weymouth, MA , USA, United States VCA Animal Hospitals Full timeAbout the RoleVCA Animal Hospitals is seeking a skilled Client Service Representative to join our team at our Weymouth location. As a key member of our administrative team, you will play a vital role in providing exceptional customer service to our clients and their pets.Key ResponsibilitiesProvide warm and welcoming greetings to clients and their...
-
Client Service Representative
2 weeks ago
Boxford, MA, United States Heartland Veterinary Partners LLC Full timePractice: Since the 1960s, we've been taking care of pets and their people in our local community. As a respected veterinary hospital, everything we do, from the careful design of our hospital to the selection of our staff, is done to ensure the comfort and well being of our patients and their owners. It is our goal to educate and involve clients in...
-
Client Service Representative
2 weeks ago
Boxford, MA, United States Heartland Veterinary Partners LLC Full timePractice: Since the 1960s, we've been taking care of pets and their people in our local community. As a respected veterinary hospital, everything we do, from the careful design of our hospital to the selection of our staff, is done to ensure the comfort and well being of our patients and their owners. It is our goal to educate and involve clients in...
