Customer Service Coordinator

4 days ago

Kapolei HI United States Penske Full time


Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. - Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues. - Assure that all Penske Rental units are maintained and prepared for customers - Ensure parts are available for scheduled work - Hold vendors accountable for quality and adherence to schedule for outside work - Provide customer service, assuring customers are satisfied and will return for additional business. - Maintain shop productivity by optimizing the work plan - Coordinate with district billing clerks as necessary - Other projects and tasks as assigned by supervisor Qualifications: - 2 years of customer service experience required - At least 1 year of hands on mechanical experience required - 2 years of supervisory experience preferred - At least 2 years of service department administration preferred - High School diploma or equivalent required - Associates Degree, Technical School Degree, or Bachelors Degree preferred - ASE certification preferred - Prior experience with service scheduling programs and diagnostic programs preferred - The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management - The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice. - Regular, predictable, full attendance is an essential function of the job - Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period. - The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls. - The associate must be able to work safely at heights using applicable ladders and elevated working platforms. - The associate must be able to safely work in all weather conditions. - Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment. - The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg. Schedule: Must be prepared to work a weekend day and holidays as necessary. Pay: $25/hr. or $52,000/yr Penske is an Equal Opportunity Employer. About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Vehicle Maintenance Management/Supervisors Job Family: Common Address: 2376 LAUWILIWILI ST Primary Location: US-HI-Kapolei Employer: Penske Truck Leasing Co., L.P. Req ID: 2410609

  • Customer Service Coordinator

    1 week ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    1 week ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    7 days ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    1 week ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    1 week ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    7 days ago

    Kapolei, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    1 week ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    18 hours ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    6 days ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available...

  • Fleet Maintenance Customer Service Coordinator

    3 weeks ago

    Kapolei, Hawaii, United States Ryder System Full time

    About RyderRyder is a leading transportation and logistics company that has been in the industry since 1933. We pride ourselves on our commitment to our customers and our employees.Job SummaryWe are seeking a highly motivated and organized Customer Service Coordinator to join our team. As a Customer Service Coordinator, you will be responsible for providing...

  • Customer Service Coordinator

    2 months ago

    Kapolei, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Fleet Maintenance Customer Service Coordinator

    4 weeks ago

    Kapolei, Hawaii, United States Ryder Full time

    Fleet Maintenance Customer Service Coordinator Job DescriptionRyder is seeking a highly skilled and motivated Fleet Maintenance Customer Service Coordinator to join our team. As a Fleet Maintenance Customer Service Coordinator, you will be responsible for providing exceptional customer service to our fleet maintenance customers, ensuring their needs are met...

  • Customer Service Coordinator

    2 weeks ago

    Honolulu, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Fleet Maintenance Customer Service Coordinator

    1 month ago

    Kapolei, Hawaii, United States Ryder System Full time

    About RyderRyder is a leading provider of transportation and logistics solutions, with a commitment to excellence and a passion for innovation. As a Customer Service Coordinator - Fleet Maintenance, you will play a critical role in supporting our shop management process and delivering exceptional customer experiences.Job SummaryThe Customer Service...

  • Customer Service Coordinator

    2 weeks ago

    Honolulu, HI, United States Penske Truck Leasing Full time

    Position Summary:A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.Major Responsibilities:• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    2 weeks ago

    Honolulu, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    2 weeks ago

    Honolulu, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Liaison

    4 weeks ago

    Kapolei, Hawaii, United States Penske Transportation Solutions Full time

    Job SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at Penske Transportation Solutions.Key ResponsibilitiesWorkforce Planning: Develop daily and weekly workforce plans to maximize customer service and productivity, taking into account customer needs, estimated unscheduled repairs, available parts, technician skill sets,...

  • Beauty Services Coordinator

    2 weeks ago

    Kapolei, HI , USA, United States Ulta Beauty Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Beauty Services Coordinator to join our team at Ulta Beauty. As a key member of our salon services team, you will be responsible for delivering exceptional guest experiences and promoting our services business through one-on-one interactions with guests.Key ResponsibilitiesEngage with guests...

  • Customer Service Representative

    2 weeks ago

    Kapolei, Hawaii, United States Penske Transportation Solutions Full time

    Key Responsibilities: Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to optimize customer service and productivity. Communicate with customers regarding maintenance updates, including changes to schedule or work, billing concerns, or to resolve...