Customer Service Coordinator

4 weeks ago

Honolulu HI United States Penske Truck Leasing Full time

Position Summary:
A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.
Major Responsibilities:
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers
- Ensure parts are available for scheduled work
- Hold vendors accountable for quality and adherence to schedule for outside work
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan
- Coordinate with district billing clerks as necessary
- Other projects and tasks as assigned by supervisor
Qualifications:
- 2 years of customer service experience required
- At least 1 year of hands on mechanical experience required
- 2 years of supervisory experience preferred
- At least 2 years of service department administration preferred
- High School diploma or equivalent required
- Associates Degree, Technical School Degree, or Bachelors Degree preferred
- ASE certification preferred
- Prior experience with service scheduling programs and diagnostic programs preferred
- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
- Regular, predictable, full attendance is an essential function of the job
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
- The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
- The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
- The associate must be able to safely work in all weather conditions.
- Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
- The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Schedule: Must be prepared to work a weekend day and holidays as necessary.
Pay: $25/hr. or $52,000/yr
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Job Category: Vehicle Maintenance Management/Supervisors
Job Family: Common
Address: 819 Ahua St.
Primary Location: US-HI-Honolulu
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2410609

  • Customer Service Coordinator

    4 weeks ago

    Honolulu, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    4 weeks ago

    Honolulu, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    3 weeks ago

    Kapolei, HI, United States Penske Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    3 weeks ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    3 weeks ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    3 weeks ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States Penske Full time

    Job Summary:As a Customer Service Coordinator at Penske, you will play a vital role in ensuring exceptional customer satisfaction by coordinating preventative maintenance requests, scheduling outside repairs, and managing the shop work plan. Your primary responsibilities will include developing daily and weekly workforce plans, communicating with customers...

  • Customer Service Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States MTM Full time

    We are seeking a highly skilled and dedicated Support Representative to join our team at MTM. As a Support Representative, you will play a critical role in providing top-quality customer experience to our diverse customer population.Your primary responsibilities will include assisting with day-to-day tasks, such as mailing bus passes, faxing forms, and...

  • Customer Service Coordinator

    4 weeks ago

    Honolulu, United States Penske Truck Leasing Full time

    Position Summary:A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.Major Responsibilities:• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    1 month ago

    HONOLULU, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    1 month ago

    HONOLULU, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    1 month ago

    HONOLULU, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    13 hours ago

    Honolulu, Hawaii, United States ABM Industries Full time

    Job SummaryAs a Customer Service Coordinator at ABM Industries, you will play a vital role in ensuring the smooth operation of our services.Key ResponsibilitiesEstablish and maintain effective communication with clients, coworkers, and supervisorsSchedule and dispatch resources to meet customer requests and specificationsEnsure timely and efficient movement...

  • Customer Service Coordinator

    4 weeks ago

    Honolulu, Hawaii, United States Servco Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Assistant to join our team. As a key member of our service department, you will play a vital role in coordinating our loaner car program, radio returns, and Krex claims processing.Responsibilities:Confirm customer appointments and service needsPrepare loaner agreements and...

  • Customer Service Associate

    2 weeks ago

    Honolulu, HI, United States Avis Budget Group Full time

    Customer Service Representative Pay Rate: $18.00/hour Immediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You’ll Do: This is an outdoor combination role, where you will assist customers...

  • Behavioral Health Service Coordinator

    2 weeks ago

    Honolulu, HI, United States Ohana Health Plan Full time

    You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Work with Foster Care members, Medical Consenters,...

  • Customer Service Coordinator

    3 days ago

    Portland, OR, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    3 days ago

    Windsor, WI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    3 days ago

    Norcross, GA, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. This position will work at 2300 Weaver Way, Norcross, GA and is scheduled Monday - Friday 6:00am - 3:00pm. This is a great opportunity for growth. Major...

  • Customer Service Coordinator

    3 days ago

    Lafayette, LA, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...