Customer Service Coordinator

4 weeks ago

KAPOLEI, United States Penske Truck Leasing Full time

Position Summary:

A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Major Responsibilities:

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.

• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.

• Assure that all Penske Rental units are maintained and prepared for customers

• Ensure parts are available for scheduled work

• Hold vendors accountable for quality and adherence to schedule for outside work

• Provide customer service, assuring customers are satisfied and will return for additional business.

• Maintain shop productivity by optimizing the work plan

• Coordinate with district billing clerks as necessary

• Other projects and tasks as assigned by supervisor

Qualifications:

• 2 years of customer service experience required

• At least 1 year of hands on mechanical experience required

• 2 years of supervisory experience preferred

• At least 2 years of service department administration preferred

• High School diploma or equivalent required

• Associates Degree, Technical School Degree, or Bachelors Degree preferred

• ASE certification preferred

• Prior experience with service scheduling programs and diagnostic programs preferred

• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management

• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.

• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.

• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.

• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.

• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Schedule: Must be prepared to work a weekend day and holidays as necessary.

Pay: $25/hr. or $52,000/yr

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing/Transportation Solutions

Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.

Job Category: Vehicle Maintenance Management/Supervisors

Job Family: Common

Address: 2376 LAUWILIWILI ST

Primary Location: US-HI-Kapolei

Employer: Penske Truck Leasing Co., L.P.

Req ID: 2410609

  • Customer Service Coordinator

    5 days ago

    Kapolei, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    3 weeks ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available...

  • Customer Service Coordinator

    4 weeks ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    3 weeks ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    4 weeks ago

    KAPOLEI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    6 days ago

    Kapolei, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    3 weeks ago

    Kapolei, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Penske - Customer Service Coordinator

    5 days ago

    Kapolei, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts,...

  • Customer Service Coordinator

    3 months ago

    Kapolei, United States TJ Maxx Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...

  • Customer Service Representative

    1 month ago

    Kapolei, Hawaii, United States Penske Transportation Solutions Full time

    Key Responsibilities: Develop daily and weekly workforce plans by considering customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours to optimize customer service and productivity. Communicate with customers regarding maintenance updates, including changes to schedule or work, billing concerns, or to resolve...

  • Customer Service Coordinator

    2 weeks ago

    Kapolei, Hawaii, United States Penske Transportation Solutions Full time

    Responsibilities• Develop and implement daily and weekly workforce plans to ensure optimal customer service and productivity, factoring in customer needs, estimated unscheduled repairs, available parts, technician skill sets, and work hours.• Communicate with customers regarding maintenance updates, schedule changes, billing concerns, and service issues...

  • Customer Service Coordinator

    4 weeks ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    3 weeks ago

    Kapolei, HI, United States Penske Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: - Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician...

  • Customer Service Coordinator

    4 weeks ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Coordinator

    4 weeks ago

    Kapolei, HI, United States Penske Truck Leasing Full time

    Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan. Major Responsibilities: • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs,...

  • Customer Service Representative

    4 weeks ago

    Kapolei, Hawaii, United States Safeway Full time

    Safeway Job DescriptionAs a Retail Sales and Store Support at Safeway, you will be the face of the Company, interacting with valued customers while performing various tasks such as bagging groceries, arranging flowers, slicing cheese, and maintaining a clean store environment. Your role will involve helping customers and fellow associates, being thoughtful...

  • Customer Service Representative

    2 weeks ago

    Kapolei, Hawaii, United States Safeway Full time

    Safeway is looking for a skilled and friendly Retail Sales and Store Support associate to join their team. As a key member of the store staff, you will be the face of the company, interacting with valued customers daily. Your responsibilities will include:Key Responsibilities:Provide exceptional customer service, ensuring a positive shopping experience for...

  • Operations Coordinator

    1 month ago

    Kapolei, Hawaii, United States H&R Block Full time

    About the RoleWe are seeking a highly organized and detail-oriented Operations Admin to join our team at H&R Block. As an Operations Admin, you will provide administrative support to our District Operations Coordinator and assist with various operational tasks.Key ResponsibilitiesProvide seasonal hiring support in the HRB Gateway hiring system and...

  • Retail Department Coordinator

    4 weeks ago

    Kapolei, Hawaii, United States Marshalls Full time

    As a Retail Department Supervisor at Marshalls, you will be responsible for training and coaching Associates on delivering exceptional customer experiences. You will also assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates. Additionally, you will address customer concerns and issues promptly, ensuring that...

  • Cashier / Customer Service Associate-Kapolei

    2 months ago

    Kapolei, United States Hardware Hawaii Full time

    Job DescriptionJob DescriptionHardware Hawaii, a retail hardware and lumber business, is seeking a customer oriented and dependable individual for a full-time position as a Cashier/Customer Service Associate. The individual we seek is outgoing and enjoys working with customers in providing the best possible customer service. Position Summary:Greets...