Customer Success Manager
2 days ago
We are tackling a $30B+ market opportunity, and we’re assembling a world-class team to help us get there. We’re searching for a Customer Success Manager who has a passion for solving problems and building meaningful relationships with our valued customers.
What You'll Be Doing (Responsibilities):
- Customer Advocate: Champion customer needs within Forethought, ensuring their feedback shapes our product and service strategies.
- Accountable for Customer Health: Proactively monitor and manage customer health, identifying risks and opportunities, and implementing strategies to enhance customer satisfaction and longevity.
- End-to-End Renewal Ownership: As the primary owner of the renewal process, you will be responsible for the entire lifecycle of customer renewals, from initial engagement to successful closure.
- Growth Facilitator: Identify and pursue expansion opportunities within customer accounts, directly contributing to both customer and Forethought’s growth.
- Technical Product Enablement: Provide and deliver product advice to customers, ensuring they extract maximum value from our AI solutions and improve their overall service experience.
- Collaborative Leadership: Orchestrate internal and cross-functional teams, aligning efforts to support customer needs and facilitate seamless collaboration for optimal outcomes.
- Analytical Minded: Regularly analyze customer usage data to identify trends, provide insights, and guide both customers and our product development team.
Who You Are (Skills):
- Educational Requirement: BA/BS degree.
- Experience: Minimum of 5 years in account management or customer success customer-facing roles in SaaS, ideally with experience in AI/Machine Learning/NLP.
- A customer-centric mindset, attuned to the needs and expectations of customers.
- Demonstrated ability to own and successfully manage renewals and maintain strong customer health.
- Outstanding verbal and written communication abilities, with a knack for building lasting, meaningful customer relationships.
- Strong capability in data analysis and insight generation.
- Proven track record in managing complex customer projects, with a focus on prioritization and effective problem-solving.
-
Customer Success Manager
4 months ago
Seattle, United States Customer Labs Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean...
-
Customer Success Manager, BEATS
1 day ago
Seattle, WA, United States Amazon Full timeDESCRIPTION This role is located in one of our approved office locations in Seattle, WA.Want to own the tactical implementation of plans and projects that create an immediate impact on customers and businesses?As a Customer Success Manager with BEATS-Amazon Vendor Services, you will work with Amazon's top vendor partners, influencing processes and plans...
-
Customer Success Manager, Director
1 day ago
Seattle, WA, United States salesforce.com, inc. Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success Job Details: About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies...
-
Customer Success Manager, Director
1 day ago
Seattle, WA, United States salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer SuccessJob Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across...
-
Customer Success Manager
2 days ago
Seattle, WA, United States Henry Schein Full timeThis opportunity is remote within the United States Job Summary This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts. Onboard accounts, proactively reach out to improve health based on business triggers, train customers on the product, and maintain a creditable and healthy relationship with the...
-
Seattle, WA, United States Amazon.com Services LLC Full timeAre you driven to make impactful changes within Amazon's largest and most visible Retail brands? Do you possess a passion for customer-centric leadership, a knack for analyzing complex data, and a talent for driving high-impact improvements? Consider applying for the Sr. Customer Success Manager role within our Amazon Vendor Services (AVS) Signature Team!...
-
Customer Success Manager, Digital
3 months ago
Seattle, United States Salesforce Full timeRole Description For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you...
-
Customer Success Manager
2 days ago
Chicago, IL, United States ADARA Full timeYour Team & Role: We are seeking candidates in the Central USA Time Zone. As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is...
-
Customer Success Manager, Creators
2 weeks ago
Seattle, United States Amazon Full timeDescription The Creators team goal is to make Amazon the Earth’s most desired destination for commerce influencers, associates (publishers, bloggers, and more) and their content. We are a team of innovators that tackle difficult problems, and are laser-focused on building and enhancing products and experiences that drive growth for Creators. We own the...
-
Customer Success Manager
4 weeks ago
Boston, MA, United States Board Full timeAt Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...
-
Customer Success Manager
2 weeks ago
Seattle, United States Seattleclimate Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney, Australia. Recognized as one of the Times 100 Most Influential Companies of 2024 , our vision is to change how the world operates, build and designs critical infrastructure. We work with 75% of the utilities in Australia and New Zealand and are rapidly expanding across the...
-
Customer Success Manager
2 days ago
Chicago, IL, United States Cargado, Inc. Full timeAbout the company Cargado is an early stage technology startup revolutionizing how U.S.-Mexico cross-border logistics is executed. Founded by experienced entrepreneurs Matt Silver (second-time founder/CEO after a successful exit and long-time freight veteran) and Rylan Hawkins (CTO, Ex-Convoy, Ex-Microsoft, and previous founder). Mexico has recently taken...
-
Customer Success Manager
2 weeks ago
Seattle, United States Seattleclimate Full timeNeara is a high-growth, venture-backed Series B, tech company headquartered in Sydney. We work with 75% of the utilities in Australia and New Zealand and are growing rapidly across the US and Europe. Our mission is to revolutionize the utilities industry by helping them future-proof their infrastructure and navigate the challenges of the clean energy...
-
Technical Customer Success Manager
3 weeks ago
Seattle, United States Finvari Full timeFinvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency,...
-
Customer Success Manager
1 day ago
Glendale, CA, United States ServiceTitan Full timeReady to be a Titan? As a CSM Team Customer Success Manager (Residential), you play a crucial role in ensuring our customers’ success and satisfaction. You’ll be responsible for building strong relationships with our customers, understanding their needs, and empowering them to set big goals with ServiceTitan as the ultimate tool to achieve the...
-
Customer Success Manager
4 weeks ago
Miami, FL, United States Playbypoint Full timeCompany: PlaybypointJob Title: Customer Success ManagerLocation: Miami, FL, USAAbout the Company:Playbypoint is at the forefront of the racquet sports industry, providing innovative software solutions that transform how clubs, players, and coaches operate and enhance their game. As we continue to expand our reach and develop our product offerings, we are...
-
Customer Success Manager
1 day ago
Sunnyvale, CA, United States Apple Inc. Full timeImagine what you could do here. Contribute your expertise to redefining the software that drives businesses around the world with Claris (formerly FileMaker), an Apple company. Claris is hiring a Customer Success Manager to join our Claris Sales organization to ensure our customers have a best-in-class experience. The CSM focuses on helping to build...
-
Customer Success Manager
3 months ago
Seattle, United States Henry Schein Full timeThis opportunity is remote within the United States Job Summary This position is responsible for the overall health and increasing retention of Jarvis Analytics accounts. Onboard accounts, proactively reach out to improve health based on business triggers, train customers on the product, and maintain a creditable and healthy relationship with the...
-
Field Customer Success Manager
2 weeks ago
Seattle, United States TBWA\Chiat\Day Full timeAt Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible...
-
Customer Success Manager
4 weeks ago
New York, NY, United States BOND Select Dating Full timeCompany DescriptionBOND: is a private matchmaking club based in New York, NY, that introduces like-minded members for dating and relationships. The club focuses on curated individual introductions to connect Manhattan's engaging singles, emphasizing selectivity and quality partnerships.Role DescriptionThis is a full-time hybrid role for a Customer Success...