Sales Support Analyst

2 weeks ago

Hoffman Estates IL United States Heritage-Crystal Clean, LLC Full time

Crystal Clean (CC) is one of the nation’s leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement.

The Sales Support Analyst role supports our Corporate National Accounts Team in achieving strategic goals and initiatives. This role assists with putting together business reviews, onboarding new corporate customers, processing recurring customer reports, and working cross-functionally to complete price adjustments, as well as a wide array of tasks related to company sales efforts.

Duties and Responsibilities

  • Complete pricing analysis, make necessary notations & communicate pricing details to stakeholders
  • Analyze data and price files to prevent loading of inaccurate pricing information, create ad hoc reports & run audits
  • Communicating with branch/field personnel to insure proper implementation of non-standard/custom service programs
  • Conduct data compilation projects for catalogs, rebate programs, price adjustments, customer business reviews
  • Onboard customer & assist with their set-up completion; ensure that all required documentation has been submitted & that system(s) can be accessed. Attend any onboarding related meetings that arise.
  • Audit customer file(s) for
  • Collaborate on the management of assigned corporate accounts by working cross-functionally to address dynamic customer requirements
  • Maintain team’s shared inbox & execute interdepartmental requests submitted therein
  • Assist with research & verification activities related to order holds
  • Handle variety of reports needed on weekly, monthly, quarterly & annual basis
  • Prioritize customer inbox inquiries to ensure all items are addressed in a timely manner
  • Handle variety of other duties as assigned based on business needs

Skills and Qualifications

  • High degree of computer literacy: In addition to data entry and typing, Sales Support Analysts need to have knowledge of basic spreadsheet and word processing creation software.
  • Time management and organization: These professionals use a variety of organization methods, including calendar management, to handle multiple projects at one time and completing tasks efficiently and quickly.
  • Customer service: Sales Support Analysts should have strong professional conversation etiquette, especially in person and over the phone when interacting with company representatives, clients and customers.
  • Communication: Clear communication and the ability to explain concepts in simple terms that are used to help the customer work through problems and accurately describe products.
  • Problem-solving: Analysts should be able to use critical and creative thinking to identify and resolve issues with products and orders.
  • Strong attention to details with ability to recognize and correct discrepancies with items on invoices & in communications
  • Pro-active approach to task completion with ability to triage customer requests with a sense of urgency
  • 1 – 3 years of prior experience strongly preferred

Education

  • High School diploma or equivalency

Physical Requirements

  • Ability to sit and/or at designated workstation for extended periods of time
  • Ability to lift up to 10 lbs occasionally in order to retrieve materials
  • Clear verbal communication skills needed to answer customer inquiries & provide information via telephone

Crystal Clean LLC is an Equal Opportunity Employer. Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.

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