Operations Support Analyst
1 week ago
Join our growing team The Operations Support Analyst is responsible for supporting the operations team with implementations, support, and client data integrity. The Operations Support Analyst will discover trends while identifying issues or challenges for each client. Position will approach the resolution of user issues, handling escalations and monitoring the performance of the business-critical systems.
· Understand business and client needs and translate into data and IT requirements
· Present complex information in an easy-to-understand actionable format
· Maintain and update knowledge of various insurance requirements
· Utilize technology to verify and document insurance eligibility of patients accurately, efficiently and timely
· Use statistical analysis, simulation and optimization to develop practical solutions
· Work closely with sales and development to improve sales dialogue and knowledge and enhance current products.
This role is considered hybrid and requires 3 days in the office.
Requirements
· Bachelor’s degree preferred
· Two years’ relevant work experience; healthcare setting preferable
· Experience working in a client/customer facing role; proven customer service experience a must
· Strong technical aptitude and analytical ability
· Troubleshooting and problem-solving capabilities
· Excellent communication skills both written and verbal
· Ability to manage multiple priorities simultaneously
· Able to work independently and as part of a team
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