Sr Mgr, Solution Consulting- Retail Industry
16 hours ago
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionWhat you get to do in this role:
- Ensure SCs demonstrate relevance to customers, fully discover customers’ business and technical problems, deliver the highest quality presentations and demonstrations, execute proofs of concept successfully and only when needed, comprehend and document the business value to be delivered, and ensure customer commitment to the ServiceNow solution.
- Manage a team of Retail Solution (Presales) Consultants with some of the premier retailers in the world.
- Develop team members according to the demands of the business and according to their individual professional goals.
- Develop and maintain a recruiting pipeline of potential SC candidates to meet future business demands.
- Work with regional sales managers to prioritize regional Solution Consulting efforts.
- Assign resources to sales opportunities, and consistently evaluate progress against goals.
- Assign resources as required to marketing and other efforts to support demand generation.
- Develop and deploy team training curriculums to meet the changing demands of the sales organization.
- Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback.
- Ensure proper alignment of resources and effective utilization of skill sets within the assigned region.
- Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, and activity reporting.
To be successful in this role you have:
- Experience working in a fast-growing IT environment including software, cloud, or customer experience of the same.
- 7 years’ experience in presales.
- Experience managing presales teams as 1st line management.
- Understanding of standard approaches to coaching, mentoring and management of individual contributors.
- Ability to motivate and inspire a growing team of Presales Solutions Consultants.
- Experience in Value Based Selling or Solution Selling.
- Experience in retail preferred.
- A thorough understanding of the SaaS Market space, the provision of PaaS based solutions and a broad understanding of Service Management practices.
Not sure if you meet every qualification? We still encourage you to apply We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate
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