Technical Support Engineer

1 week ago

Council Bluffs IA United States Pyramid Consulting, Inc Full time

Immediate need for a talented Technical Support Engineer. This is a 06+months contract opportunity with long-term potential and is located in Council Bluffs, IA(Onsite). Please review the job description below and contact me ASAP if you are interested.


Job ID: 24-45815


Pay Range: $40 - $43/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).


Key Responsibilities:


  • This role is a support engineer position that will manage/triage a ticket queue of quality issues identified in a data center environment:
  • Perform first level investigation and triage of tickets submitted to a quality issue queue to ensure proper information is submitted, categorize the issue for trend analysis, and handoff to the correct partner team for resolution.
  • Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.
  • Review fleet data to identify issues associated with deployment/production and then create bugs to hand off to the correct partner teams for resolution.
  • Gather and analyze manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.
  • Monitor, review and present product performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
  • Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data, investigations, technician feedback, and quality fundamentals.


Key Requirements and Technology Experience:


  • Key Skills; Hardware systems/Troubleshooting/Repair, Python & Data Analysis
  • Bachelor’s degree in mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience.
  • 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution.
  • Experience in data analysis and visualization using SQL, JMP, or Python.
  • Bachelor’s degree in mechanical, Electrical, Industrial, Materials, or relevant engineering discipline or equivalent practical experience.
  • 5+ years of experience working in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution.
  • Experience in data analysis and visualization using SQL, JMP, or Python.
  • Background in troubleshooting / repair of server / storage and networking products.
  • Knowledge of spreadsheets and databases.
  • Experience working in a hardware development (R&D) lab environment.
  • Experience working in a data center environment.


Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.


Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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