Technical Writer
3 days ago
Bethesda, United States | Posted on 08/21/2024
Technical Writer - Level 2 (Active NIH Clearance is required) - HybridJob Description:
Client is seeking an experienced Technical Writer with a strong knowledge of technical writing and broad knowledge of Microsoft applications(.Net, C#, Teams, Sharepoint etc)project management to be responsible for planning, developing, and delivering technical documentation such as O&M manuals, user guides, and instructional materials for paper, multimedia, or web-based publication. The candidate must posses the ability to manage complex projects or processes with general oversight. The candidate will communicate within and outside of their own function to gain cooperation on operational processes, practices, and procedures. Candidate must also possess excellent organizational skills and attention to detail with the ability to maintain focus on complex tasks. Active NIH Clearance is required for this Hybrid role onsite 2 days a week Tuesday and Thursday's
Essential Functions:
- Collaborate with cross-functional teams, including development teams, product managers, and subject matter experts to gather information and understand complex technical concepts
- Develop, organize, and deliver technical information (e.g., user guides, training materials, installation manuals) for non-technical and technical users in structured (markup language) or unstructured (Word) environments
- Identify and fill documentation gaps by conducting independent research, interviews, and hands-on exploration of the equipment
- Responsible for reviews of documentation for style, design, layout, accuracy, and editorial aspects
- Create and maintain high-quality documentation standards that is measurable across the technical writing team ensuring accuracy, clarity, and consistency
- Manage tasks and information flow using collaboration software (e.g., JIRA, Confluence, etc.)
- Proactively engage with development teams to ensure timely updates and revisions to the documentation based on equipment changes and enhancements
- Stay up to date with industry standards and trends in technical documentation, and recommend improvements and new approaches for enhancing the documentation process
Qualifications :
- Bachelor’s Degree and minimum 4 years of prior relevant experience. Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 8 years of prior related experience.
- Ability to read technical drawings and convert the information into easy-to-understand procedures.
- Ability to communicate complex information clearly, concisely, and accurately and be comfortable asking questions to ensure accuracy.
- Strong attention to detail and a commitment to producing accurate, high-quality documentation.
- Strong organizational skills and the ability to prioritize and manage complex projects.
- Active NIH Clearance is required
Preferred Additional Skills:
- Comfortable with creating documentation in Dreamweaver, Confluence, FrameMaker, etc.
- Experience working with the Atlassian Suite (JIRA, Confluence, etc.).
- Experience creating companion information such as illustrations using photography or illustration software (Photoshop) or flowcharts/graphs using Visio.
- Experience in training curriculum development.
- Understanding of Systems Development Lifecycle (SDLC).
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