Global Digital Platform Product Director

1 day ago

Boston MA United States Volly Full time

Volly, the secure digital mailbox solution from Pitney Bowes, is looking for a product management leader to grow our international product line.

You'll be tasked with managing the vision, strategy and execution of Volly's global white-label product offerings, in line with Volly's overall financial objectives, strategic direction and vision.

The position has P&L responsibility for assigned products from concept to delivery. Your first challenge is to grow our partnership in Australia, then to take our flexible product platform to other countries in a branded or white-label model. There is no time to learn on the job - this position requires an individual who can demonstrate a history of success in global product and product marketing management.

Volly is an operating company of Pitney Bowes, a leading provider of customer communication technologies with $5.3 billion in revenue and 28,000 employees. Our software, equipment and services help businesses communicate with their customers more effectively in today's multi-channel environment. Through our unique combination of smarter analytical tools and expertise in physical, digital and hybrid communications, we're helping businesses meet the many challenges of connecting with individual customers in a targeted manner. We also provide strategic outsourcing services to help organizations streamline their mail and print operations and manage critical documents.The successful candidate must act as a general manager of Volly's white-label product, leading high-performing cross functional teams and collaborating closely with other members of the product management team who oversee interdependent elements of the Volly product and program. The individual must also reach across organizational boundaries to collaborate with other Pitney Bowes business units to most effectively leverage optimal technologies and sales
channels.

This position requires strong analytical skills in order to rigorously evaluate product and/or solution features and perform trade-off analyses and the associated business case implications. A focus on driving new, innovative solutions for business problems is essential. Customer orientation is a key to success for the successful candidate. He/she must ensure that product decisions are grounded in robust insight into evolving global customer needs, market conditions and usability tradeoffs. Our customers have complex and evolving marketing and operational needs, and our offerings must lead the industry in usability, flexibility and marketing capabilities. Frequent customer interaction is a requirement.

Responsibilities include, but are not limited to:Full responsibility of white-label product lifecycle profitability (Gross Profit / EBIT)
Setting and leading the strategic direction of white-label product offerings and features
Maintaining the product roadmap for Volly's white-label offering, working collaboratively with the customers' product management leadership teams and fully representing specific in-country market requirements
Cutting edge digital product execution, to create innovative products of scale
Collaborating with business development leadership to analyze and maintain a strong understanding of markets, customer needs and competitive offerings to identify new profitable and leading opportunities, and supporting the sales process including significant international travel as needed
Leading development and implementation of product requirements and strategy with customers to understand local market needs from "traditional" mailer experts and digital subject matter experts to create a seamless, integrated digital and print based communication channel
Determining the overall pricing strategy for the assigned product, and providing consultative advisory to white-label customers on their pricing strategies
Defining the product or solution value proposition in all target markets
Collaborating across business unit boundaries to utilize best available PB-wide technology and working with outside vendors to implement state of the art digital offerings, including usability, design and functionality from built, integrated and outsourced solutions
Maintaining high levels of customer satisfaction for the assigned product
Management of matrix relationships across functions, BU's, and geographies
Management of customer relationships across functions, BU's and geographies
Create and track key success factors to measure the success of the business
Creation and maintenance of robust business cases
Required Qualifications:Bachelors Degree
5+ years of experience with white-label web or mobile product management and product development
Experience in financial management and business case development
Experience in utilizing customer insights to drive product innovation, including social networks
Experience in making product and solution tradeoffs to optimize customer value
Understanding of portfolio metrics / measurement from Omniture or Google Analytics, or other similar software.
Exceptional interpersonal skills, including teamwork, facilitation and negotiation
Excellent written and verbal communication skills
Demonstrated experience extracting value from product teams, including facilitating rapid problem solving sessionsPreferred Qualifications:MBA
10+ years of experience with white-label web or mobile product management and product development
Exposure to global business operations
Experience evaluating and distributing through multiple channels
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