Customer Experience Specialist
2 weeks ago
Key Responsibilities
Engage with potential and existing patients through various channels, providing empathetic support
Match patients with appropriate physical therapists and assist with scheduling and insurance inquiries
Collaborate with team members to enhance customer experience and streamline processes
Required Qualifications
At least 2 years of experience in customer or patient-facing roles in technology or healthcare
High proficiency in computer technology and experience with customer service tools
Incredibly empathetic with strong active listening skills
Ability to navigate online systems and manage multiple software applications simultaneously
Bonus: Experience in healthcare is preferred but not required
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