Customer Experience Specialist III
6 days ago
At YETI, we believe that time spent outdoors matters more than ever. Our gear can make that time extraordinary. As a Customer Experience Specialist III, you'll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you'll help our customers get the high-quality gear they need to make the most of their adventures.
Responsibilities:- Deliver an exceptional experience every time to every YETI consumer who reaches out to us - phone, email, chat, and social media
- Promptly respond to customer inquiries & connect with customers in a warm, friendly, and upbeat manner
- Guide customers to the best resources to resolve any issues
- Educate customers on YETI product features, attributes, and best practices to maximize use
- Troubleshoot product and order performance issues with customers to minimize returns of first-quality products
- Assist with warranty claims, returns, artwork approval, orders, and quotes
- Explain inventory availability and order flow
- Represent the YETI brand on a public format and to VIPs
- Associates, Technical, college work preferred
- High School degree required
- At least 4 years of customer service experience
- Prior experience in a call-center environment
- Retail experience preferred
- CRM tool experience preferred
- Proven experience working in a fast-paced high-volume environment
- Adaptable to a dynamic work environment
- Proficient with basic computer skills - Excel, Word, Outlook, web browsers
- Basic understanding of accounting and order principles
- Proficient at multitasking between phone calls, emails, chat, and social media
- Experience with understanding customer data and trends is a plus
YETI is proud to be an Equal Opportunity Employer. Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our YETIzens. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD.
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