Solar Customer Service Associate

5 days ago

Portland ME United States Uspih Enterprises Full time

Uspih Enterprise is currently seeking a driven Solar Customer Service Associate to join our Portland-based team. We deliver direct customer service and account support to increase sales, improve customer satisfaction, and drive long-term customer retention. Our impact is undeniable. Due to recent growth, we have partnered with a community solar farm to increase the impact of solar and renewable energy solutions for communities in our area. 

We are hiring a Solar Customer Service Associate as a full-time and permanent position. The Solar Customer Service Associate is ideal for candidates with a passion for customer service, helping others, and making a positive impact on our communities. Here at Uspih Enterprise, our Solar Customer Service Associates understand that customer satisfaction and client satisfaction go hand-in-hand. They are responsible for spreading awareness about community solar farms, their accessible and affordable solar clean energy solutions, and facilitating the enrollment process. 

Solar Customer Service Associate Responsibilities:

  • Provide excellent customer service and client support while promoting our client’s solar energy solutions and services throughout the Portland market

  • Engage directly with clients when conducting product demonstrations, and confidently answer questions regarding products and services

  • Track campaign performance and report customer enrollment metrics directly to Senior Management, providing feedback on areas of improvement

  • Adhere to client compliance guidelines at all times to ensure the brand is represented in a professional manner

  • Attend daily meetings both virtually and in-person to ensure a thorough understanding of our clients’ products, services, and promotions

Ideal qualities we are looking for in a Solar Customer Service Associate include:

  • A high school diploma or equivalent

  • Prior experience in customer service, sales, or a client-facing role is preferred but not required

  • Strong interpersonal skills when interacting with clients, customers, or teammates

  • A desire to learn and implement new skills

  • A passion for helping our clients continue to grow and succeed

  • Reliable transportation and the ability to commute to our onsite location

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