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Patient Services Team Lead

1 month ago

Phoenix AZ United States Sonora Quest Laboratories Full time
Primary City/State:
Phoenix, Arizona

Department Name:
PSC-Pueblo Clinic-TGJ

Work Shift:
Day

Job Category:
Phlebotomy

Love Phlebotomy and leading and developing others as they grow in their career?

Want to help phlebotomists become the best diagnostic practitioners they can be?

We have phlebotomy team leadership opportunities for both our east and west valley locations.

If you have just two years of phlebotomy experience and a love of mentoring and leading others, we have this fantastic leadership role for you

POSITION SUMMARY
Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS
  • Education consistent with a high school diploma or equivalent.
  • Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
  • Ability to perform complex problem solving and leadership skills required.
  • Communicates effectively in oral and written formats and delivery of information.
  • Advanced computer skills.
  • Excellent Customer Service skills.
  • Working knowledge of regulatory, accrediting, and compliance requirements.
  • Good leadership, communication, and interpersonal skills.
  • Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
  • IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
  • May require a valid driver's license and be eligible for coverage under the company auto insurance policy.

    PREFERRED QUALIFICATIONS
    • Previous management experience or participation in management training programs.
    • Associates degree or equivalent experience.
    • National phlebotomy certification.

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