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Managing Director, Member Services
1 month ago
International City/County Management Association
Washington, D.C. (Remote/Hybrid Position)
The Moran Company is pleased to partner with The International City/County Management Association (ICMA) to conduct a national search for the organization's Managing Director, Member Services.
ICMA is the leading organization of local government professionals dedicated to creating and sustaining thriving communities throughout the world. Founded as The City Managers' Association in 1914, it changed its name to the International City/County Management Association in 1991. ICMA is directed by its mission to advance professional local government through leadership, management, innovation, and ethics, assisting local government professionals around the world to create and sustain thriving communities, serving more than 14,000 members.
ICMA, headquartered in Washington, D.C., has a total staff of approximately 100, all of whom currently work remotely. The Managing Director, Member Services position reports to the CEO/Executive Director and manages a professional staff of 18. The Member Services Team is responsible for implementing strategies that ensure global membership growth and retention, managing the ICMA awards programs, and overseeing ICMA’s Ethics Program.
The Managing Director, Member Services develops and implements strategies to design and deliver services and benefits for all segments of ICMA’s membership. The position is responsible for the growth and retention of members, articulating and increasing the value proposition of ICMA membership, and overseeing various membership programs, including the organization’s Ethics Program. The Managing Director travels up to 20% of the time, nationally and internationally.
Minimum Requirements:
Qualified candidates will have a master’s degree in public administration, public policy, business administration, or related discipline, plus 8 or more years of progressive leadership experience in association management, especially for membership organizations with a similar mission and membership base, or in local government management or administration at a senior level.
The salary range for the Managing Director Member Services position is $170,000 to $180,000, DOQ. ICMA offers medical, dental and vision insurance, life insurance, long-term disability insurance, PTO, and a 403(b) retirement plan.
The search for the ICMA Managing Director, Member Services is being conducted by The Moran Company. Submit a cover letter and resume to Sheryl Sereda, The Moran Company, through our secure online portal. The resume should be chronological and include all professional education and experience, dates of employment (month and year), position/title, and organization names.
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