Customer Success Manager
2 weeks ago
- Bachelor's Degree required; or equivalent work experience
- 5 years of Customer Success, Account Management or similar experience managing customer relationshipsIt would be great if you also had...
- Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s)A background in academic libraries, government, or higher education
- Ability to effectively interact at all levels of an organization and secure delivery of commitments
- Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
- Ability to pick up insights within customer conversations and connect them to goals, customer success criteria, products or services defined in the roleWhat will you be doing in this role?...
- Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes
- Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution
- Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI
- Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate
- Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement
- Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers
- Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate
- Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvementAbout the TeamOur A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.Hours of Work
- Full time, permanent
- Although duties are typically performed during normal business hours, occasional off-hours may be required
- Up to 10% travel is requiredClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
-
Customer Success Manager
2 days ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key customers...
-
Customer Success Manager
2 days ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key customers...
-
Customer Success Manager
4 days ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key customers...
-
Customer Success Manager
3 weeks ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving business growth and customer satisfaction.Key ResponsibilitiesCustomer Advocacy: Develop and maintain strong relationships with our clients, providing...
-
Customer Success Manager
2 weeks ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time{"About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our global customer base.Key Responsibilities* Become a trusted advisor to our customers, providing expert guidance...
-
Customer Success Manager
2 weeks ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving business growth and customer satisfaction.Key ResponsibilitiesCustomer Advocacy: Develop and maintain strong relationships with our...
-
Customer Success Manager
2 weeks ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time{"About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our global customer base.Key Responsibilities* Become a trusted advisor to our customers, providing expert guidance...
-
Customer Success Manager
1 week ago
Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer satisfaction and growth.Key ResponsibilitiesDevelop and maintain strong relationships with key customers to ensure their success with Ex...
-
Customer Success Manager
2 weeks ago
Reading, PA, United States Penske Full timeJob Description The Customer Success team is a dedicated group of customer champions that leverages their expertise to help customers understand, adopt, and implement new tech, so they can achieve their desired outcomes with our products and services. We are looking for individuals who are agile self-starters with a hyper-focus on the customer. Someone...
-
Customer Success Manager
6 days ago
, TX, United States CareerCraft Full timeJob Title: Customer Success ManagerCareerCraft is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring our school district clients achieve their goals and objectives through the effective use of our online platform.Key Responsibilities:Build...
-
Customer Success Manager
4 days ago
, TX, United States Zendesk Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our Global Scaled Customer Success organization. As a key member of our team, you will be responsible for leading a team of Customer Success Managers (CSMs) focused on driving customer experience, adoption, optimization, and retention.Key ResponsibilitiesLead a...
-
Customer Success Advocate Senior
2 weeks ago
Harrisburg, Pennsylvania, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...
-
Customer Success Advocate Senior
1 week ago
Harrisburg, Pennsylvania, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...
-
Customer Success Advocate Senior
2 weeks ago
Harrisburg, Pennsylvania, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...
-
Customer Success Advocate Senior
1 week ago
Harrisburg, Pennsylvania, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...
-
Customer Success Advocate Senior
2 weeks ago
Harrisburg, Pennsylvania, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...
-
Customer Success Advocate Senior
2 weeks ago
Harrisburg, Pennsylvania, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...
-
Customer Success Advocate Senior
2 weeks ago
Harrisburg, Pennsylvania, United States Lumen Inc Full timeAbout LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...
-
Customer Success Manager
6 days ago
United, United States Virtuous Full timeAbout VirtuousVirtuous is a mission-driven organization dedicated to empowering nonprofits to build better relationships with their donors. Our modern software platform provides elegant tools for fundraising, marketing, volunteerism, and online giving, helping charities achieve their goals.We're a team of passionate individuals driven to disrupt the status...
-
Customer Success Manager
5 days ago
, UT, United States Instructure Full timeCustomer Success ManagerAt Instructure, we're committed to empowering educators and learners to achieve their full potential. As a Customer Success Manager, you'll play a critical role in ensuring our K-12 clients get the most out of our Instructure Learning Platform.Key Responsibilities:Manage the customer experience for all K-12 clients within your...