Customer Success Manager

2 days ago

Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.

Key Responsibilities
  • Develop and maintain strong relationships with key customers to ensure their success and satisfaction with our products and services.
  • Identify and mitigate potential risks to customer relationships and provide proactive solutions to drive growth and retention.
  • Collaborate with cross-functional teams to deliver exceptional customer experiences and drive business outcomes.
  • Develop and execute customer success plans to maximize value and adoption of our software solutions.
  • Provide regular business reviews and insights to customers and internal stakeholders to ensure alignment and progress towards goals.
Requirements
  • Bachelor's Degree required; or equivalent work experience.
  • 5 years of Customer Success, Account Management or similar experience managing customer relationships.
  • Technical experience with library software solutions from Ex Libris, such as Alma, PrimoVE or Leganto or similar library solution(s).
  • Ability to effectively interact at all levels of an organization and secure delivery of commitments.
  • Experience using a Customer Success software platform, such as Gainsight.
About the Team

Our A & G Customer Success team sits within the Revenue organization and is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals.

Clarivate Analytics US LLC is an Equal Opportunity Employer Vets/Minorities/Women/Disabled.

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