Customer Success Advocate Senior

1 week ago

Harrisburg, Pennsylvania, United States Lumen Inc Full time
About Lumen

Lumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.

The Role

We are seeking a highly skilled Customer Success Advocate Senior to join our team. As a key member of our Inside and Mid-Market Customer Segment, you will be responsible for driving revenue retention and growth through proactive engagement with our customers. Your expertise will be essential in developing and executing customer success plans, identifying opportunities for expansion, and ensuring seamless delivery of our solutions.

Main Responsibilities
  • Act as a subject matter expert on specific topics or processes, providing guidance and support to team members.
  • Mentor and train new hires and select Customer Success Advocates, developing their skills and expertise.
  • Engage in ad-hoc projects, analyzing data and providing valuable feedback to the CS ecosystem and leadership.
  • Lead CS engagement on high-interaction accounts, requiring daily intervention, meetings, and customer-facing requests.
  • Handle complex renewal and upgrade/upsell opportunities, with minimal input or assistance from management or peers.
  • Manage risk to customer success by identifying root causes and protecting revenue through churn and disconnect mitigation.
Requirements
  • 5+ years of customer success or account management experience.
  • Experience managing Inside and/or Mid-Market accounts.
  • Ability to manage accounts end-to-end without intervention from Sales counterparts.
  • Ability to meet stated targets consistently.
  • Ability to manage a robust funnel of retention, product migration, and MAC opportunities.
What We Offer

Lumen offers a comprehensive benefits package, including health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development. We are committed to providing equal employment opportunities to all persons, regardless of protected status.

Compensation

The starting salary for this role varies based on the employee's primary work location. Compensation depends on individual qualifications, experience, and other factors.

  • Customer Success Advocate Senior

    2 weeks ago

    Harrisburg, Pennsylvania, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...

  • Customer Success Advocate Senior

    1 week ago

    Harrisburg, Pennsylvania, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...

  • Customer Success Advocate Senior

    2 weeks ago

    Harrisburg, Pennsylvania, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...

  • Customer Success Advocate Senior

    2 weeks ago

    Harrisburg, Pennsylvania, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...

  • Customer Success Advocate Senior

    2 weeks ago

    Harrisburg, Pennsylvania, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...

  • Customer Success Advocate Senior

    2 weeks ago

    Harrisburg, Pennsylvania, United States Lumen Inc Full time

    About LumenLumen is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and reliability. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.The RoleWe are seeking a highly skilled Customer Success Advocate Senior to join our team. As a...

  • Customer Success Manager

    2 days ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key customers...

  • Customer Success Manager

    2 days ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key customers...

  • Customer Success Manager

    4 days ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our library software solutions.Key ResponsibilitiesDevelop and maintain strong relationships with key customers...

  • Customer Success Manager

    2 weeks ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    {"About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our global customer base.Key Responsibilities* Become a trusted advisor to our customers, providing expert guidance...

  • Customer Success Manager

    3 weeks ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving business growth and customer satisfaction.Key ResponsibilitiesCustomer Advocacy: Develop and maintain strong relationships with our clients, providing...

  • Customer Success Manager

    2 weeks ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving business growth and customer satisfaction.Key ResponsibilitiesCustomer Advocacy: Develop and maintain strong relationships with our...

  • Customer Success Manager

    2 weeks ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    {"About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer success and growth across our global customer base.Key Responsibilities* Become a trusted advisor to our customers, providing expert guidance...

  • Customer Success Manager

    1 week ago

    Harrisburg, Pennsylvania, United States Clarivate Analytics US LLC Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our global team at Clarivate Analytics US LLC. As a key member of our Revenue organization, you will play a critical role in driving customer satisfaction and growth.Key ResponsibilitiesDevelop and maintain strong relationships with key customers to ensure their success with Ex...

  • Senior Meat Cutter

    2 weeks ago

    Harrisburg, Pennsylvania, United States Sam's Club Full time

    Job Summary:We are seeking a highly skilled Senior Meat Cutter to join our team at Sam's Club. As a Senior Meat Cutter, you will be responsible for driving sales in your area and delivering exceptional customer service to our members.Key Responsibilities:Collaborate with cross-functional teams to ensure seamless operations and excellent customer...

  • Senior Meat Cutter

    6 days ago

    Harrisburg, Pennsylvania, United States Sam's Club Full time

    Job Summary:We are seeking a highly skilled Senior Meat Cutter to join our team at Sam's Club. As a Senior Meat Cutter, you will be responsible for driving sales in your area, delivering exceptional customer service, and working collaboratively with other associates to meet the member's expectations.Key Responsibilities:Be a Team Player: Collaborate with...

  • Senior Customer Service Representative

    1 day ago

    Harrisburg, Pennsylvania, United States Recruit Monitor Full time

    About the RoleWe are seeking a highly skilled Senior Customer Service Representative to join our health plan Enrollment team. As a key member of our team, you will be responsible for resolving customer concerns, providing education and instruction, and maintaining customer satisfaction by delivering exceptional customer service in one of our primary...

  • Clinical Behavioral Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States Youth Advocate Programs Full time

    Job SummaryOutpatient Mental Health TherapistJob DescriptionWe are seeking a highly skilled and compassionate Outpatient Mental Health Therapist to join our team at Youth Advocate Programs, Inc. As a key member of our clinical team, you will provide face-to-face clinical behavioral stabilization and support interventions, supportive behavioral counseling,...

  • Outpatient Therapist

    4 days ago

    Harrisburg, Pennsylvania, United States Youth Advocate Programs Full time

    Job Title: Bi-Lingual Outpatient TherapistAt Youth Advocate Programs, Inc., we are seeking a highly skilled and compassionate Bi-Lingual Outpatient Therapist to join our team in Dauphin County, PA.Job Summary:The successful candidate will provide face-to-face clinical behavioral stabilization and support interventions, supportive behavioral counseling,...

  • Customer Service Representative

    2 weeks ago

    Harrisburg, Pennsylvania, United States Humana Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Humana. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.Key ResponsibilitiesRespond to customer...