Senior Host Coordinator

2 days ago

Washington DC United States Wearefoundingfarmers Full time

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Founding Farmers is currently looking for a Senior Host Coordinator who is highly motivated by leadership and passionate about hospitality. We are looking for an experienced professional who can lead the host team with a high level of hospitality, anticipation, and awareness of our guests’ needs. Our Senior Host Coordinator will manage reservations within OpenTable and ensure company standards are upheld by the Host Team. The ideal candidate has experience running the door of a high-volume restaurant and is well-versed in managing reservation system(s). The ideal candidate should have strong communication skills, an affinity for making guests feel welcome, and possess both confidence and composure in working within a dynamic, fast-paced, and team-based environment.

BENEFITS + PERKS:

  • Health insurance plans are available for as low as $100 per month after 90 days of employment
  • Dental and vision plans
  • Paid time off
  • Paid pregnancy and parental leave
  • Free access to company massage therapist
  • Discounted gym & yoga membership
  • Free online mental health therapy through our partner, TalkSpace, for all employees and their immediate family members
  • Training and career growth opportunities
  • Free Employee Assistance Program

WHAT OUR SENIOR HOST COORDINATOR DOES:

  • Maintains and updates the seating chart, including making reservations, keeping track of available tables, and managing waiting lists in coordination with kitchen and serving staff.
  • Guides opening and closing of the restaurant in cooperation with the Chef and Back-of-House manager.
  • Assists with training and developing team members on hospitality, company best practices, reservation coordination and use of OpenTable.
  • Manages and monitors the restaurant's reservation system using OpenTable.
  • Answers the restaurant phone and provides friendly service for all guests and stakeholders.
  • Dedicates themselves to learning our menu and operations.
  • Plays a vital role in the success of a restaurant by creating a warm and inviting atmosphere for our guests.
  • Keeps waiting areas clean and organized and ensures that waiting customers are comfortable.
  • Greets guests who arrive for takeout orders and coordinates delivery orders with staff drivers and mobile food delivery services.
  • Assists guests in making reservations.
  • Responds to guest requests and inquiries in a timely and friendly manner.
  • Supports the service staff by removing dishes and glasses from tables or counters and taking them to the dish room.
  • Assists with setting up dining areas to prepare for large parties and brunch buffet.
  • Performs duties, such as sweeping, vacuuming carpet, tidying up server station, taking out trash, and checking the bathroom(s).
  • Other important tasks, as assigned, that keep all our guest operations running smoothly.
  • Ensures guests have a pleasant, welcoming, and memorable dining experience.
  • Resolves conflicts or addresses or works to prevent guest disappointments.

WHAT YOU NEED TO BE A SENIOR HOST COORDINATOR:

  • Previous Host experience in a full-service, high-volume restaurant.
  • Experience with multitasking, organizational, and problem-solving skills.
  • Skilled in providing excellent customer service and hospitality.
  • Excellent knowledge of and experience with OpenTable required.
  • Excellent attention to detail.
  • Ability to stay calm and provide actionable solutions to problems under pressure, to diffuse tense situations, and to resolve interpersonal conflict.
  • Comfortable operating in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to stand for extended periods of time and lift up to 50 pounds, as needed.
  • Capable of continuous bending, stooping, reaching, twisting, and use of hands and arms.
  • Flexibility to adapt to a constantly changing environment and set of challenges.
  • Ability to collaborate effectively with others.
  • Basic math and computer skills, including data entry and familiarity with point of sale (POS) software.

Farmers Restaurant Group was voted as one of the Best Places to Work across the Greater Washington, D.C. area. Our restaurants are among the most booked in the nation on OpenTable. As a Farmers Restaurant Group team member, you will be working in a lively, fast-paced work environment within a growing farmer-owned restaurant company that cares about great food and drink, thoughtful sourcing, preserving our lands and waterways for future generations, and creating a culture of never-ending learning and reinvention for our employees. No matter where you work in our company, you are on a career path with challenges and opportunities for continued professional development and growth, and we are committed to your health and overall well-being. #FFDC

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