Technical Support Engineer II

1 week ago

Council Bluffs, United States Judge Group, Inc. Full time
Location: Council Bluffs, IA
Salary: Negotiable
Description: Our client is currently seeking a Technical Support Engineer II

Title

Technical Support Engineer II

Position Description
  • Role Title (Moma Title): Technical Support Engineer
  • Duration: 4 months
  • Work Location: Council Bluffs, IA - Fully Onsite
  • Work Schedule: Normal Central Time Business Hours, Monday - Friday


Project Overview:

The goal of this team is to perform and develop a new process to inspect, test, and repair data center components.

Overall Responsibilities:

This role is a quality assurance position with primary focus to monitor and reduce damage to data center hardware parts.

Work with minimal guidance to inspect / test components to determine functionality and properly disposition (damaged/scrap/re-inventory) based on data obtained

Work with minimal guidance to re-work part to the latest configuration and perform functional testing

Assist in execution of the damaged parts process at the datacenter. This is the process for ensuring damaged parts are verified as damaged and quarantined and not mixed with good products.

Complete first level root cause analysis of data center issues and provide recommendations or proposed resolutions based on the investigation.

Review, edit, improve, and create technical documentation (standard work instructions, troubleshooting documents, repair guides) based on data, investigations, technician feedback, and quality fundamentals.

Gather and analyze inspection/test/manufacturing/field data within the data center environment to extract actionable insights and continuous improvement opportunities.

Top Daily Responsibilities:

Perform special damage inspection, diagnostic test, and repair (where applicable) of critical part

Preparation and packaging of parts for re-inventory and re-use

Perform first level root cause analysis of issues undercovered during inspection/testing of various platforms. Inspect hardware where applicable.

Analysis fleet data to understand trends and extract actionable insights.

Review, edit, improve, and create technical documentation (deployment guides, population documents, repairs guides) based on data/analysis completed.

Create slide presentations and spreadsheets to present data/analysis to stakeholders.

Perform Special Damage Inspections/Repairs of Critical Parts

Perform Printed Circuit Board Assembly (PCBA) Quick Testing for re-inventory boards. ~100 boards per week

Perform damage verification inspection for parts reported damaged by other onsite personnel. This is needed to insure parts are truly damaged. This inspection would involve up to 100 parts per week

Repair of Damaged Parts

Cleaning of thermal Paste for CPUs

Straightening bent connectors

Replace missing parts - CPU carrier frames, dust covers etc.

Periodic auditing of handling and ESD processes and packing used at different touch points at each Data Center

Mandatory Skills/Qualifications:

Education: Bachelor's Degree or equivalent experience in technical field

3+ years experience in technical field

General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)

1st Level Failure Analysis (FA) ability for electronic parts

Familiarity with typical mechanical defects of electronic components and hardware

Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components

Familiarity with simple inspection equipment such as stereo microscopes and ring lights

Ability to use a PC to record / report data

Ability to write process instructions/ SOPs

People Skills to work with and influence others

Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)

Non-Essential Skills/Qualifications:

Quality Assurance background in the electronics industry

Background in troubleshooting / repair of server / storage and networking products

Knowledge of spreadsheets and databases

Skill/Experience/Education

Mandatory

- Education: Bachelor's Degree or equivalent experience in technical field

- 3+ years experience in technical field

- General knowledge of electronic parts and components used in Data Center hardware. (Examples, Motherboards, DIMMs, Hard Drives, network cards, Optic)

- 1st Level Failure Analysis (FA) ability for electronic parts

- Familiarity with typical mechanical defects of electronic components and hardware

- Ability to sit for extended periods (several hours at a time) doing detailed inspection of electronic parts and components

- Familiarity with simple inspection equipment such as stereo microscopes and ring lights

- Ability to use a PC to record / report data

- Ability to write process instructions/ SOPs

- People Skills to work with and influence others

- Strength: Medium to heavy materials handling required (e.g. Lifting, pushing/pulling etc.)

Desired

- Quality Assurance background in the electronics industry

- Background in troubleshooting / repair of server / storage and networking products

- Knowledge of spreadsheets and databases

Skill Matrix

No records found

Certifications

No records found

Contact:

This job and many more are available through The Judge Group. Please apply with us today

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