Technical Support Specialist
4 weeks ago
Job Summary:
We are seeking a skilled Technical Support Specialist to provide exceptional technical support to customers, resolving issues and ensuring a positive customer experience.
Key Responsibilities:
- Investigate and resolve technical issues in a data center environment.
- Perform root cause analysis and provide recommendations for resolution.
- Review and analyze data to identify trends and areas for improvement.
- Monitor and present product performance data to stakeholders.
- Develop and maintain technical documentation.
Requirements:
- 5+ years of experience in computing hardware quality, product engineering, test engineering, or electronic hardware systems issue resolution.
- Experience in data analysis and visualization using SQL, JMP, or Python.
- Strong problem-solving skills and excellent communication abilities.
- Background in troubleshooting and repair of server, storage, and networking products.
- Experience working in a data center environment.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.
US Tech Solutions is an Equal Opportunity Employer.
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