Senior Customer Success Manager

1 day ago

Boston MA United States BitSight Technologies Full time

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.
Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.

  • We invented the cyber ratings industry in 2011
  • Over 3000 customers trust Bitsight
  • Over 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remote
Responsibilities
  • Become a power user of Bitsight products, capabilities and services
  • Onboard customers: Lead onboarding plans, ensuring a smooth deployment and rapid time-to-value
  • Engage professionally with users of free and paid access, creating relationships and generating CSQLs
  • Aide customers and partners in their efforts to deploy and operationalize the Bitsight platform and APIs
  • Build relationships: Build rapport with key stakeholders, from IT security practitioners to CISOs, based on their goals and challenges
  • Mitigate churn: Address concerns, issues, and assist renewals helping customers achieve value outcomes
  • Collaborate internally via Voice of Customer: Partner with other customer facing, and internal teams to advocate for customers and drive improvements
  • Consistently document notes, risks, and successes for customers and internal audiences
  • Give recommendations and provide updates on the status of active items to all stakeholders
  • Respond to all communication in a timely and professional manner
  • Perform research, develop skills and take initiative in ways that improve team best practices
Requirements
  • Strong verbal, written, and interpersonal skills, with excellent planning and organizational skills
  • Proven experience: a track record of managing high volume customer relationships and engagements
  • Experience working with sales and customer facing teams
  • Coachable and actively seeks constructive feedback without a fear of failure
  • Project management: can manage multiple projects simultaneously, prioritize, and meet deadlines
  • Independently adapt from the plan in order to troubleshoot and solve customer issues
  • Interest in the tech: enthusiastic about cybersecurity and eager to learn about the industry
  • Experience with common customer success tools like salesforce.com and Gainsight

Diversity. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.

Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.

Open-minded. If you got to this point, we hope you're feeling excited about the job description you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Bitsight's mission and can contribute to our team in a variety of ways.

Additional Information for United States of America Applicants

Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email . This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.

Qualified applicants with criminal histories will be considered for employment consistent with applicable law.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

The anticipated hiring base salary range for this position is US$85,000 to $105,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight's good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.

#J-18808-Ljbffr

  • Senior Customer Success Associate

    1 day ago

    Boston, MA, United States Powerhouse Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios....

  • Senior Customer Success Manager – Retail

    2 days ago

    Boston, MA, United States MeetFrank Full time

    We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, insurance,...

  • Senior Customer Success Engineer

    2 days ago

    Boston, MA, United States LeanIX Jobs Full time

    We are seeking a highly motivated and experienced Senior Customer Success Engineer to guide clients in leveraging our state-of-the-art technical capabilities for optimal success. Your primary responsibility will be driving the adoption of the Technology Risk and Compliance product in close collaboration with our customers. This includes developing and...

  • Senior Customer Success Manager

    2 weeks ago

    Boston, United States One Door Full time

    We're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door. As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with...

  • Senior Customer Success Manager

    1 month ago

    Boston, MA, United States Bitsight Full time

    Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological...

  • Senior Customer Success Manager

    3 weeks ago

    Boston, United States One Door Full time

    We're looking for an experienced Senior Customer Success Manager to partner with our strategic enterprise customers to drive long-term growth and success with One Door.As part of the Customer Success Team, you'll focus on retaining and growing our customer base. With a tailored plan for each enterprise customer, you'll build deep relationships with customers...

  • Senior Customer Success Manager

    1 month ago

    Boston, United States YozmaTech Full time

    About the job Senior Customer Success Manager Main Responsibilities: Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements. Educatecustomers on the most relevant and up to date features, specific totheir business and use...

  • Customer Success Manager

    4 weeks ago

    Boston, MA, United States Board Full time

    At Board, we power financial and operational planning solutions for the world’s best brands. Thousands of enterprises use our technology to optimize resources, drive growth, and ensure profitability. With advanced analytics and forecasting, plus AI-driven insights, customers transform complex, real-time data into actionable intelligence.What’s been key...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States Mendix Full time

    Mendix – the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...

  • Senior Customer Success Manager

    2 weeks ago

    Boston, United States Mendix Full time

    Mendix - the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States Mendix Full time

    Mendix - the leading low-code application development platform: The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the...

  • Senior Customer Success Manager

    1 month ago

    Boston, United States Leap Work Full time

    Company Overview Leapwork is the leading global AI-powered visual test automation platform. We empower the world's largest enterprises to adopt, maintain, and scale automation in less than 30 days. Unlike traditional test automation, Leapwork is as easy and intuitive to use as assembling Lego blocks, even for the most complex test automation cases. This is...

  • Senior Customer Success Manager

    1 day ago

    Washington, DC, United States Amazon Full time

    Job ID: 2710429 | Amazon.com Services LLC Amazon Vendor Services has teams in multiple locations. This role can be based in one of our approved office locations in Seattle, WA, Santa Monica, CA or Arlington, VA dependent on business need.Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior...

  • Senior Customer Success Associate

    2 weeks ago

    Boston, United States PowerHouse Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States Attensi AS Full time

    We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, insurance,...

  • Senior Customer Success Manager

    3 months ago

    Boston, United States MeetFrank Full time

    We are Attensi, a global company founded in Norway specialized in gamified simulation training. Since our inception in 2012, Attensi has grown to become a global leader in the field, with training solutions used by global brands in more than 140 countries and in 50 different languages. We work with some of the largest professional services, insurance,...

  • Senior Customer Success Associate

    1 week ago

    Boston, United States Skyview Ventures, LLC Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...

  • Senior Customer Success Associate

    2 weeks ago

    Boston, United States Skyview Ventures, LLC Full time

    About Raptor Maps Solar power is the largest source of new energy in the world. Raptor Maps is a fast-growing, venture-backed, MIT-born climate tech startup that is building software to enable the solar energy industry to scale. Parties across the entire solar lifecycle use Raptor Maps’ data model to manage ever growing utility-scale solar portfolios. We...

  • Senior Strategic Customer Success Manager

    1 month ago

    Boston, United States SEMrush Full time

    Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don't miss your chance. This is our Senior Strategic Customer Success Manager role for those who can find a common language with anyone in the world. Tasks in the role Customer Onboarding & Enablement: Lead onboarding for...

  • Customer Success Manager

    4 weeks ago

    Boston, United States Snowplow Full time

    Customer Success Manager Boston, MA, USA / London, England About Snowplow Snowplow, the global leader in customer data infrastructure (CDI) for AI, enables every organization to own and unlock the value of its customer behavioral data. The Snowplow CDI fuels AI-driven marketing, digital products and services, customer experiences and fraud detection, by...