Support Specialist, Turning Point

1 month ago

Santa Monica CA United States The People Concern Full time


Support Specialist, Turning Point (Tuesday-Saturday, 3pm-11:30pm)

1447 16th St, Santa Monica, CA 90404, USA * Los Angeles, CA, USA
Req #11234

Monday, September 30, 2024

Title: Support Specialist - Swing Shift
Report To: Program Director
Department: Interim Housing
Schedule: Tuesday - Saturday, 3:00pm -11:30pm
Status: Full-time, Non-Exempt (Hourly), Non-Management
Location: Turning Point 1447 16th Street, Santa Monica, CA 90404
Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.
Job Summary

As a Support Specialist at our shelter, you will be an essential part of our mission to provide supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. You will act as the first point of contact for client needs, oversee facility maintenance, and create a welcoming environment that fosters client progress. Your role involves engaging with clients, conducting facility walk-throughs, facilitating activities, and ensuring safety through crisis intervention. You will also maintain accurate documentation and work collaboratively with a dedicated team to offer comprehensive care.
Essential Duties and Responsibilities
-Act as the first point-of-contact for all immediate client needs and requests such as phone use, linens, water, etc.
-Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
-Be visible on the floor at all times and actively engage and welcome clients
-Conduct regular, thorough walk-throughs of the facility
-Create a supportive environment to ensure client progress towards stability
-Attend relevant staff meetings, trainings and retreats as scheduled
-Oversee client cubicle/bed area maintenance in a trauma-informed manner
-Facilitate client engagement activities, such as life skills groups or other activities
-Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
-Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
-Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communications skills
-Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
-Communicate effectively, and in a timely manner, with management, peers, and clients
-Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
-Other duties as assigned

Qualifications
-High school/GED degree
-Minimum one (1) year experience in related work
-Possess effective customer service skills and the ability to handle difficult situations
-Ability to work independently and think critically
-Ability to communicate in a language other than English strongly preferred but not required
-Ability to act in a professional manner regardless of circumstances
-Commitment to improving the community through empowerment and dignity
-Familiarity with non-violent crisis intervention
-Familiarity with issues faced by population served
-Ability to self-motivate and to appropriately organize and motivate others
-Computer literate; able to use computerized database system for information management
-Ability to work as a team member
-Able to obtain and maintain Food Handlers, CPR and first aid certification
-Demonstrate an ability to take initiative towards continued professional development

Work Environment:
- Ability to lift 10 pounds
- Ability to work in all types of weather environments
- Ability to work with Persons Experiencing Homelessness (PEH)

EXPECTED BEHAVIORS OF ALL STAFF

Act as a role model
Demonstrate a sense of responsibility
Continuously learn and improve
Acknowledge your own areas of improvement
Hear and provide honest, specific and direct feedback
Create an environment where everyone is welcomed valued and respected
Collaborate

Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
Benefits & Perks

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates
Corporate Discounts

Other details

Pay Type
Hourly

Min Hiring Rate
$20.00

Max Hiring Rate
$20.00

Travel Required
Yes

Required Education
High School

Apply Now

Share this job:

  • Support Specialist, Turning Point

    3 weeks ago

    Santa Monica, United States The People Concern Full time

    Support Specialist, Turning Point (Weekend) 1447 16th St, Santa Monica, CA 90404, USA * Los Angeles, CA, USA Req #11237Tuesday, October 1, 2024Title: Support Specialist - Weekend Report To: Program Director Department: Interim Housing Schedule: Friday, Saturday, Sunday, 7:00am-3:30pm Status: Part-time, Non-Exempt (Hourly), Non-Management Location: Turning...

  • Program Manager

    4 weeks ago

    Santa Monica, United States The People Concern Full time

    Program Manager - Turning Point 1447 16th St, Santa Monica, CA 90404, USA * Los Angeles, CA, USA Req #11214Monday, September 9, 2024Role: Program Manager Supervises: Case Managers, Support Specialists Reports To: Program Director Department: Interim Housing Status: Full Time, Exempt (Salary), Management Location: Turning Point, 1447 16th St Santa Monica CA...

  • Consumer Insights, Senior Manager

    4 weeks ago

    Santa Monica, United States Turning Point Brands, Inc. Full time

    Who we Are: Turning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer, and distributor of branded consumer products with active ingredients. We sell a wide range of products exclusively to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our three focus segments are led by our...

  • Brand Marketing Director, Zig-Zag

    3 weeks ago

    Santa Monica, United States Turning Point Brands, Inc. Full time

    Turning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer, and distributor of branded consumer products with active ingredients. We sell a wide range of products exclusively to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our three focus segments are led by our core,...

  • Creative Director

    3 weeks ago

    Santa Monica, United States Turning Point Brands, Inc. Full time

    Turning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer, and distributor of branded consumer products with active ingredients. We sell a wide range of products exclusively to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our three focus segments are led by our core,...

  • Client Support Coordinator

    3 weeks ago

    Santa Rosa, United States Turning Point Community Programs Full time

    DescriptionTurning Point Community Programs is seeking a Client Support Coordinator for our Transitional Support Services (TSS- Santa Rosa) program in Santa Rosa, CA. Turning Point Community Programs (TPCP) provides integrated, cost-effective mental health services, employment and housing for adults, children and their families that promote recovery,...

  • Support Specialist

    4 weeks ago

    Santa Monica, California, United States The People Concern Full time

    Job Summary:As a Support Specialist at The People Concern, you will play a vital role in providing supportive and restorative care to individuals experiencing homelessness, mental illness, and substance addiction. Your responsibilities will include acting as the first point of contact for client needs, overseeing facility maintenance, and creating a...

  • Support Specialist

    3 weeks ago

    Santa Monica, United States The People Concern Full time

    Support Specialist Los Angeles, CA, USA * Santa Monica, CA, USA Req #11184Monday, August 26, 2024Title: Support Specialist Department: Interim Housing Reports to: Assistant Director/Program Manager/Lead Client Attendant Supervises: N/A Schedule: Tuesday-Saturday 3:00pm-11:30pm Status: Full-Time, Non-Exempt Benefits: Medical/Dental/Vision, Retirement...

  • Medical Assistant

    1 month ago

    Santa Rosa, California, United States Center Point - DAAC Full time

    Job Title: Medical Assistant - Detox Support SpecialistCenter Point - DAAC is seeking a Medical Assistant - Detox Support Specialist to join our interdisciplinary team. As a Medical Assistant, you will play a critical role in providing safe and effective care to our clients undergoing detoxification.Key Responsibilities:Provide direct care to clients,...

  • Service Project Manager

    3 weeks ago

    Louisville, KY, United States Turning Point Brands, Inc. USA Full time

    Company DescriptionTurning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer and distributor of branded consumer products including alternative smoking accessories and consumables with active ingredients. We sell a wide range of products to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer...

  • Support Specialist, SWASHLOCK

    3 weeks ago

    Santa Monica, United States The People Concern Full time

    Support Specialist, SWASHLOCK 503 Olympic Blvd, Santa Monica, CA 90401, USA * Los Angeles, CA, USA Req #11227Monday, September 23, 2024Role:Support Specialist, Swashlock Reports to: Program Manager, Access Center Program: Swashlock Location: Annenberg Access Center- 503 Olympic Blvd., Santa Monica, CA 90401 Status: Full-Time, Non-Exempt (hourly),...

  • Support Specialist

    3 weeks ago

    Santa Monica, United States The People Concern Full time

    Support Specialist - Cloverfield (Sat & Sun, 7am-3:30pm) 1751 Cloverfield Blvd, Santa Monica, CA 90404, USA * Santa Monica, CA, USA Req #11256Wednesday, October 16, 2024Title: Support Specialist Report to: Program Manager Department: Interim Housing Schedule: Saturday and Sunday, 7:00am-3:30pm Status: Part-Time; Non-Exempt (Hourly); Non-Management Location:...

  • Billing Specialist

    2 months ago

    Santa Rosa, United States Center Point - DAAC Full time $30 - $34

    Job Title: Billing SpecialistLocation: 2403 Professional Dr, Santa Rosa, CA (In-person)Pay Rate: $32.00 - $34.00/hour (non-exempt)Schedule: Full-time, 40 hours/weekReports to: RVPJob Summary:Join Center Point DAAC, a leading organization in substance abuse treatment, as a Billing Specialist. For over 50 years, we have provided comprehensive and compassionate...

  • Afternoon Support Specialist

    4 weeks ago

    Santa Monica, California, United States Wyndy LLC Full time

    Job Title: Afternoon Support SpecialistWe are seeking a responsible and enthusiastic individual to join our team at Wyndy LLC as an Afternoon Support Specialist. In this role, you will provide support and guidance to students in an after-school program.Key Responsibilities:Oversee activities and ensure a safe environmentProvide guidance and support to...

  • Program Support Specialist

    3 weeks ago

    Orange, CA, United States IntePros Full time

    IntePros is looking for a Program Support Specialist to join our Global Healthcare client in Orange, CA. The Program Support Specialist manages and coordinates the complete enrollment or disenrollment process of pharmacy customers into or out of our client’s Provider Network and Accelerate Central Pay Services. The Specialist‘s responsibility for placing...

  • Compliance Specialist

    4 weeks ago

    Santa Rosa, United States Center Point - DAAC Full time $35

    JOB TITLE: Behavioral Health Compliance SpecialistPAY RATE: $35. REPORTS TO: Michael O’Brien (Regional Vice President).CLASSIFICATION: Non- Exempt, Full-Time. SCHEDULE: Monday to Friday.LOCATION: ON-SITE.Healthcare Compliance Certification is required.Center Point DAAC (Drug Abuse Alternatives Center) is recognized as a leader in providing exemplary...

  • Support Specialist, Palm Hotel

    4 weeks ago

    Santa Monica, CA, United States The People Concern Full time

    Support Specialist, Palm Hotel (Sun-Thurs or Tues-Sat 7:00am - 3:30pm) Los Angeles, CA, USA * Santa Monica, CA, USA Req #10880 Monday, October 28, 2024 Role: Support Specialist Reports to: Program Manager Location: Palm Hotel 2020 14th st. Santa Monica CA 90405 Schedule: 7:00am - 3:30pm Sun - Thurs or Tues - Saturday Status:...

  • Senior Equipment

    3 weeks ago

    San Diego, CA, United States Tek Support Full time

    The Senior Equipment & System Specialist will manage the lifecycle of equipment across point-of-care facilities in the US, ensuring compliance and efficient functionality. Initial onboarding and training will be conducted in Belgium (client-funded travel).Key Responsibilities:Deploy new instruments within Point of Care Manufacturing networkCoordinate and...

  • Behavioral Health Compliance Specialist

    4 months ago

    Santa Rosa, United States Center Point - DAAC Full time $35

    JOB TITLE: Compliance Specialist.PAY RATE: $35. REPORTS TO: Michael O’Brien (Regional Vice President).CLASSIFICATION: Non- Exempt, Full-Time. SCHEDULE: Monday to Friday.LOCATION: ON-SITE.Healthcare Compliance Certification is required.Center Point DAAC (Drug Abuse Alternatives Center) is recognized as a leader in providing exemplary Alcohol and Other Drug...

  • Director of Public Relations

    3 weeks ago

    Verona, NY, United States Turning Stone Enterprises Full time

    Turning Stone Enterprises is seeking a Director of Public Relations and Campaign Communications, a central role to our growing Strategic Communications team. This position is designed for a deeply energetic and creative strategist.As Director, Media Relations and Campaign Communications, you will lead integrated communications campaigns designed to tell the...