Service Project Manager

3 weeks ago


Louisville KY United States Turning Point Brands, Inc. USA Full time

Company Description

Turning Point Brands, Inc. (NYSE: TPB) is a leading manufacturer, marketer and distributor of branded consumer products including alternative smoking accessories and consumables with active ingredients. We sell a wide range of products to adult consumers, from our iconic brands to our next generation products to fulfill evolving consumer preferences. Our focus segments are led by our core, proprietary brands: Zig-Zag® in the Zig-Zag Products segment; and Stoker’s® along with Beech-Nut® and Trophy® in the Stoker’s Products segment. Our businesses generate solid cash flow which we use to finance acquisitions, increase brand support, expand our distribution infrastructure, and strengthen our capital position.


Role Description

This is a full-time remote role for a Service Project Manager at Turning Point Brands, Inc. The Service Project Manager will be responsible for service delivery management, ensuring customer satisfaction, optimizing service delivery processes, and managing IT service management to deliver exceptional customer service.


Qualifications

  • Service Delivery Management, IT Service Management, and Customer Satisfaction skills
  • Experience in optimizing service delivery processes and managing customer service
  • Strong focus on customer satisfaction and service delivery
  • Excellent interpersonal and communication skills
  • Ability to work independently and remotely
  • Experience in the consumer products industry is a plus
  • Bachelor's degree in Business Administration, Information Technology, or related field


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