Field Support Tech IFA
6 months ago
Job Description:
Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works support requests and escalates to the appropriate people/team as necessary. Effectively communicates and assists clients regarding their technical support issues. Serve as a liaison between business partners, Lead FST/CSM and TSC to identify and resolve problems.Day to day you'll…
- Coordinate the setup, shutdown and support of PC hardware and software for H&R Block's field company offices in compliance with instructions provided by CSC
- Maintain, troubleshoot, and support field systems in company-owned field offices by phone, chat and on-site visits.
- Help troubleshoot/support FR offices by phone and chat.
- Maintain an inventory of district resources. Maintain hot spare tracking and control for computer equipment in the district.
- Ensure essential communication with Business Partners and Lead Field Systems Technician/Company Support Manager on support issues and needs.
- Maintain network and telephone systems in company offices.
- Document hardware problems and their resolution within the ticketing system.
- Assist with special projects, as needed.
- Remote into and/ or control desktops to resolve technical issues.
- Follow established processes and procedures to work cases and handle inquiries to resolve office and associate issues.
- Maintain a technical working knowledge of product or products supported by the department.
- Handle Field contacts while ensuring quality measurement procedures, and work instructions are maintained within policy guidelines.
- Perform other duties as assigned.
H&R Block’s purpose is simple: To provide help and inspire confidence in our clients and communities everywhere. We’ve been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we’ve grown to have approximately 12,000 offices throughout the United States and around the world.
We are a people company first and a tax company second. People who join H&R Block say it feels like being part of something bigger. A place with an amazing and storied history, but with a strong and urgent focus on the future. Maybe it’s how determined, forward thinking and innovative we are, or how accessible our leadership is. We believe it’s all those things, and much more.
H&R Block is committed to diversity and inclusion and is proud to be an equal opportunity employer. We consider qualified applicants regardless of race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. All qualified applicants are welcomed and encouraged to apply.
What you'll bring to the team...Education:- High school diploma or equivalent
- Experience with Windows Environment, Windows network configurations and MS Office (or equivalent)
- Access to and ability to drive a motor vehicle; possession of a valid driver's license; adequate insurance coverage as required by applicable state law and a good driving record.
- Ability to work independently or on a team
- Oral, written and interpersonal communication skills
- Demonstrated decision making, analytical and problem-solving skills.
- Demonstrated organization, prioritization and project coordination skills.
- Demonstrated ability to set up, maintain, and troubleshoot computer hardware, networks and systems.
-
Field Support Tech IFA
6 months ago
Columbia, United States H&R Block Careers Full timeJob Description:Provides technical PC, peripheral, network and software break-fix, on-site, phone, chat and off-phone for retail tax offices worldwide enabling end users to operate efficiently and effectively. Utilizes software solutions, knowledge base, personal knowledge, and computer systems to resolve and track user incidents. Effectively opens and works...
-
Field Support Specialist
1 day ago
Columbia, South Carolina, United States Hemmersbach GmbH & Co. KG Full timeAbout the RoleWe are seeking a highly skilled Field Technician to provide exceptional technical support to our clients in a timely and efficient manner. As a key member of our team, you will be responsible for providing installation, upgrades, and repairs of desktops, laptops, RPOS, and printers for clients across various locations.As a Field Technician, you...
-
columbia, United States US Tech Solutions Full timeDuration: 12 Months (Possible extension)Job Description:· Partially onsite - typically Tuesday/Thursday but can vary depending on business needs· Team Name: Business Analysis Department (BAD team) Will any of the following be required: overtime, travel, on call, weekends, off hours: OT depending on workload - every now and then but not regularly Confirm...
-
columbia, United States US Tech Solutions Full timeDuration: 12 Months (Possible extension)Job Description:· Partially onsite - typically Tuesday/Thursday but can vary depending on business needs· Team Name: Business Analysis Department (BAD team) Will any of the following be required: overtime, travel, on call, weekends, off hours: OT depending on workload - every now and then but not regularly Confirm...
-
Scientific Laboratory Support Specialist
2 weeks ago
Columbia, South Carolina, United States US Tech Solutions Full timeJob Summary: We are seeking a skilled Scientific Laboratory Support Specialist to join our team at US Tech Solutions. As a key member of our staff, you will provide technical support to our Fitness for Duty (FFD) program during site outages. This role involves the collection of breath and urine specimens and maintenance of documentation in accordance with...
-
Customer Service Advocate II
5 days ago
Columbia, Missouri, United States US Tech Solutions Full timeJob Summary:We are seeking an experienced Customer Service Advocate II to join our team at US Tech Solutions.About the Role:This is a full-time position offering a competitive salary and excellent benefits package. The successful candidate will be responsible for providing exceptional customer service and support to clients via phone, email, and chat.Key...
-
Senior Laboratory Operations Specialist
4 days ago
Columbia, South Carolina, United States US Tech Solutions Full timeAbout US Tech Solutions">US Tech Solutions is a leading provider of innovative solutions in the field of laboratory operations. We are committed to delivering exceptional results and exceeding our clients' expectations.Salary Information">The estimated salary for this position is $45,000 - $60,000 per annum, depending on qualifications and experience. This...
-
Data Analyst II
2 weeks ago
Columbia, United States US Tech Solutions Full timeDuration: 12 Months (Possible extension)Job Description:· Partially onsite - typically Tuesday/Thursday but can vary depending on business needs· Team Name: Business Analysis Department (BAD team) Will any of the following be required: overtime, travel, on call, weekends, off hours: OT depending on workload - every now and then but not regularly Confirm...
-
Data Analyst II
2 weeks ago
Columbia, United States US Tech Solutions Full timeDuration: 12 Months (Possible extension)Job Description:· Partially onsite - typically Tuesday/Thursday but can vary depending on business needs· Team Name: Business Analysis Department (BAD team) Will any of the following be required: overtime, travel, on call, weekends, off hours: OT depending on workload - every now and then but not regularly Confirm...
-
Field Support Specialist
3 months ago
Columbia, United States World Finance Full timeJoin our team as a Field Support Specialist where you will have the opportunity to change the lives of our customers and make an impact on the company! This role is perfect for individuals who excel in customer service, possess strong communication skills, thrive in a fast-paced environment, and is willing to commute as needed. As a Field Support...
-
columbia, United States US Tech Solutions Full timeDuration: 12+ Months (Contract to Hire)Job Description:· Schedule: M-F 8:30 am to 5:00 pm· Interviews will be conducted either telephonically or via Teams.· Initial interview will be with me and my Team Lead.· Top candidates will also be requested for an additional interview with the rest of my team.· Training: First week will be onsite to pick up...
-
columbia, United States US Tech Solutions Full timeDuration: 12+ Months (Contract to Hire)Job Description:· Schedule: M-F 8:30 am to 5:00 pm· Interviews will be conducted either telephonically or via Teams.· Initial interview will be with me and my Team Lead.· Top candidates will also be requested for an additional interview with the rest of my team.· Training: First week will be onsite to pick up...
-
Columbia, South Carolina, United States US Tech Solutions Full timeAt US Tech Solutions, we are seeking a highly skilled Technical Lead for Advanced Engineering Solutions to join our team. As a seasoned professional in the field of engineering, you will be responsible for leading complex engineering analyses and designs in support of operations, systems, programs, audit inspections, and assessments.About the RoleThis is a...
-
Rad Tech Specialist in Columbia
4 weeks ago
Columbia, South Carolina, United States Marvel Medical Staffing Full timeJob Title: Travel Rad TechAbout the Job:• Specialty: Rad Tech• Location: Columbia, South CarolinaWork Details:We are seeking a skilled Rad Tech to work with our team at Marvel Medical Staffing. As a Rad Tech, you will be responsible for various medical imaging tasks. If you have experience in this field and are looking for a new opportunity, we encourage...
-
Electronics Systems Specialist
16 hours ago
Columbia, Missouri, United States Tech Electronics Full timeWe provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively.Tech Electronics is a technology services organization with seven offices across the Midwest. We specialize in low voltage life safety and communication systems in various industries.At Tech Electronics, we pride ourselves on bringing a unique...
-
Certified Surgical Tech- columbia
3 weeks ago
Columbia, United States Soliant Full timeJob DescriptionJob DescriptionMinimum 2+ years surgical tech / operating room experience required.Job Posting: NBSTA Certified Surgical Tech 13-Week Assignment in Columbia, SCPosition: NBSTA Certified Surgical TechLocation: Columbia, South CarolinaDuration: 13 Weeks (Contract)Shifts: 12-Hour Days (Schedule TBD)Average Daily Census: 80 Surgical CasesCharting:...
-
Field IT Tech
2 months ago
West Columbia, United States eBryIT, Inc. Part time $17 - $19About the JobW2VHE Computer Technician:We are currently searching for “Field Computer Technician” candidates of all skill levels, who are eager and have a strong / fast-paced work ethic. This is all while maintaining a high level of accuracy and attention to detail. Are you ready to show us your technical abilities? We are one of the top computer service...
-
Sleep Tech Specialist
5 days ago
Columbia, Missouri, United States Aureus Group Full timeA career as a Polysomnographer/Sleep Technologist with Aureus Medical Group offers the perfect blend of adventure and professional growth. Our team is dedicated to providing top-notch care in a variety of settings, and we are seeking a skilled Sleep Tech to join our ranks.About UsAureus Medical Group is a leading healthcare staffing company that specializes...
-
Senior Administrative Associate
1 month ago
Columbia, United States US Tech Solutions Full timeJob Description: Admin role in IS This is required onsite 5 days/week. Required Technologies: MS PowerPoint, MS Excel, MS Outlook Nice to Have: Canva, MS Planner/Azure, SharePoint Day to Day: This would be an administrative assistant for a VP and an AVP in our IT organization. This would include meeting scheduling, recapping meetings, travel, supply orders,...
-
Senior Administrative Associate
1 month ago
Columbia, United States US Tech Solutions Full timeJob Description: Admin role in IS This is required onsite 5 days/week. Required Technologies: MS PowerPoint, MS Excel, MS Outlook Nice to Have: Canva, MS Planner/Azure, SharePoint Day to Day: This would be an administrative assistant for a VP and an AVP in our IT organization. This would include meeting scheduling, recapping meetings, travel, supply orders,...
